Associate Director, Wholesale Client Services (f/m/d)

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger! We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in France, you’ll help evolve and grow our business. Are you willing to take the challenge? Do you have an interest in Client Servicing? Do you enjoy working in a multicultural and fast-paced environment? If you answered yes to any of these questions, we want to hear from you!

What you will do:

Wholesale Client Services teams are responsible for linking the prospect/customer with the sales teams, the product expert teams and the support services of the Bank, not only to ensure that the client experience through their lifetime with the Bank is of high standards but also to make sure that the associated risks and controls are met throughout the customer relationship.

In this role you will:

1. The overall objective of the role is to manage multiple initiatives to enhance the processes and controls for the different teams that provide support to both CMB and GB business lines.
2. The role includes the supervision of all projects concerning the implementation of operating models and transformation of the teams, also ensuring such teams operate under a healthy control environment.
3. The role is intended to function within an environment of strong connection to the commercial areas, ensuring tight alignment to the objectives of the business, whilst enabling an efficient and streamlined service to clients.
4. The most relevant objectives for this role are as follows:
   • Coordination and support of the activities of Wholesale Client Service teams regarding non-BAU activities.
   • Supervision of all initiatives concerning the implementation of operating models and transformation projects of the involved teams.
   • Ensuring WCS Teams operate under a healthy control environment.
   • Establish a strong connection to the commercial areas, ensuring tight alignment to the objectives of the business, whilst enabling the right service to be delivered.
   • Ensure the most effective process is being used end-to-end to support the requirements of the business and to meet the required controls, identify issues and gaps and put in place initiatives to improve such processes.
   • Ensure compliance with operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with internal control functions or external regulators for such control framework.