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Description de poste

Channel Factory provides intelligent marketing solutions for the next generation of contextual safety suitability and performance for brands and agencies. Our platform helps marketers implement automate and scale their marketing programs across the worlds largest video library YouTube and emerging growth channels. We sit at the intersection of marketing and suitability and have a mission of enabling the worlds top brands to consciously connect with the right audience in the right context maximizing suitability and contextual performance.

Channel Factory embodies a strong culture that values diversity collaboration and results. Our bias towards balances critical thinking analysis and pragmatic problem solving. We expect a lot from one another and value our thoughtful and intellectually curious company culture.

About the Role

As a Social Client Solutions Manager you will play a pivotal role in managing and growing client relationships for social media offerings focusing on client retention growth and satisfaction. Unlike the Social Solutions Manager who oversees the social product within the region and facilitates new client onboarding and team training this role emphasises strategic account management and tailored social media support for an assigned client portfolio. You will serve as a knowledgeable advisor providing daytoday expertise strategic guidance and proactive account management to drive success across your clients social media initiatives.

Key Responsibilities :

• Client Portfolio Management
• Take ownership of a dedicated client portfolio focusing on retention growth and satisfaction.
• Regularly engage with clients to review social media campaign performance identify upsell and crosssell opportunities and discuss service expansions.
• Collaborate with the broader Client Solutions Management team to develop and implement growth strategies for clients driving renewals and incremental revenue.
• Campaign Strategy
• Lead the planning launch and ongoing management of social media campaigns aligning with client KPIs and strategic objectives.
• Monitor daily campaign pacing adjust as necessary and collaborate with clients and internal teams to proactively address any challenges.
• Generate comprehensive postcampaign reports providing actionable insights performance metrics and recommendations for future improvements.
• Social Media Expertise & Strategic Guidance
• Act as a daytoday expert for clients offering insights on social media trends ad formats and best practices to optimize their social media investments.
• Support clients with strategic planning to maximize the impact of their social media presence tailoring approaches based on each clients goals.
• Continuously develop and refine expertise in social media platforms educating clients on new opportunities and advancements relevant to their strategies.
• Client Support & Internal Collaboration
• Respond swiftly to client inquiries and requests leveraging indepth knowledge of internal systems and processes to provide effective solutions.
• Support Senior Client Solutions Managers with additional tasks as needed contributing to the overall success of the Client Solutions Management team.
• Partner with the Social Solutions Manager to transition newly onboarded clients to a steadystate model ensuring a seamless handoff and ongoing support.
• Knowledge Sharing & Team Development
• Participate in and support the Social Solutions Managers initiatives to educate and train the Client Solutions Management team on social media platforms and new ad formats.
• Attend regular knowledgesharing sessions to stay updated on the latest social media trends ad formats and best practices applying these learnings to benefit your clients.
• Contribute insights and learnings from client campaigns to help improve internal processes and develop best practice.

Requirements & Qualifications

• Experience: 2-3 years in clientfacing roles within social media management or digital marketing ideally in a tech publisher or digital media agency with a focus on client retention growth and satisfaction within Social Media activations.
• Platform Knowledge: Proficient in social media platforms and paid advertising tools with handson experience in campaign management and media buying on bidding models (e.g. programmatic platforms).
• Analytical Skills: Datadriven mindset with advanced Excel skills (e.g. calculations pivot tables) and the ability to interpret metrics and translate insights into actionable client strategies.
• Communication & Relationship Building: Strong verbal written and interpersonal skills; able to communicate complex strategies clearly and build trusted client relationships.
• Organizational Excellence: Highly organized and detailoriented with the ability to manage multiple client accounts and campaigns in a fastpaced environment.
• Learning & Adaptability: Passionate about staying updated on digital trends and eager to apply new insights to benefit clients; Google Ads YouTube certifications or Salesforce proficiency is a plus.
• Professionalism: Demonstrates the highest levels of integrity ethics and commitment to client success.

About Channel Factory

Founded in 2010 Channel Factory is an awardwinning marketing technology company that helps top global brands and agencies maximize YouTube advertising. Recognized as a technology innovator by Cynopsis and one of the fastestgrowing companies by Inc. Channel Factory has served over three hundred of the Fortune 500 in delivering scalable brandsafe contextually aligned YouTube advertising software and services. By tapping into the deepest proprietary data pool on the market the company enables highly customized contextually aware and dynamically optimized campaigns and provides industryleading performance for a portfolio of clients across all industries.

Channel Factory is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. This policy applies to all employment practices within our organisation including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Channel Factory makes hiring decisions based solely on qualifications merit and business needs at the time. The company also has employee resource groups focusing on encouraging inclusion and diversity in the workplace including an LGBTQ committee.

Key Skills

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Employment Type: Full-Time

Experience: 2-3 years

Vacancy: 1