Apprenticeship - IT Technician F/M

Technip Energies is a leading engineering and technology company serving the energy transition, with leading positions in Liquefied Natural Gas (LNG), hydrogen and ethylene and with a strong presence in the growing blue and green hydrogen, sustainable chemistry and CO2 management markets. The company benefits from its strong project delivery model, supported by a broad offering of technologies, products and services.

With a presence in 34 countries, our 15,000 employees are fully committed to bringing our customers' innovative projects to life, pushing the boundaries of what is possible to accelerate the energy transition to a better future. We offer you not only an opportunity, but also an inspiring experience in a truly international environment where you team up to push the boundaries through the innovation, creativity and team spirit expressed by our people.

Your missions :

The Rely Digital Workplace Technician oversees supporting RELY employees in their day-to-day activities with digital tools, and acts as a reliable and efficient primary point of contact to troubleshoot technical and functional questions related to IT.

Help, diagnose, track, repair, and maintain all the layers of hardware and software components to ensure the smooth running of computer systems.

Responsibilities:

Workplace Management

• Onboarding: Providing IT guidance to newcomers and supporting them in handling their workstation and workspace in the tenant.
• Ensuring equipment and workspace installation for employees (internal and subcontractors).
• Ensuring the inventory of computer and telephone equipment related to the workstation.
• Ensuring all AV and IT equipment is working correctly at all sites.
• Issuing requests for substantial preventive actions.
• Receiving and managing incidents or user-reported difficulties, ensuring their resolution by appropriate resources.
• Addressing first-level incidents or anomalies: diagnosing, identifying, providing information, resolving, and formulating solutions.
• Monitoring the resolution progress of user requests.
• Using the incident database for reminders, consolidation, and trend analysis.

Support and training

• Supporting users on Application usage (Office 365, ERP, Travels, Expenses…)
• Reporting any abnormal incidents to the hierarchy.
• Managing the IT Knowledge base.
• Handling maintenance requests, either remotely or on-site.
• Creating and maintaining user documentation, providing training on IT policies.
• Ensuring support is handled in a timely manner in accordance with SLAs.

What if it were you?

• You are preparing a degree in engineering/technology/IT.
• You are highly motivated by energy solutions for decarbonization.
• Customer support-oriented.
• You have an appetite for technological developments.
• You have the ability to work on cross-functional issues.

The position duration is 1-year (6 months for internship), starting January 2025. The position reports to RELY IT Manager and is located in Paris; some travels are expected frequently in Belgium.

Are you looking to complete your apprenticeship in a dynamic, international environment, take part in large-scale projects and meet technical and organizational challenges?

Please attach a CV and covering letter to your application.

All our offers are open to people with disabilities.