Applications Support Engineer (Biogas Specialist)

Applications Support Engineer (Biogas Specialist)

Job Title: Applications Support Engineer (Biogas specialist)

Department: Global PMAS

Job Location: Flexible (preferably within France)

Reporting Authority: Regional Director - Product Management and Application Support

Purpose of the Job:

To drive the sustained growth of our organisation, it is necessary to provide support to our manufacturing and sales teams with the best technical service regarding our existing products and the development of new solutions for the market.

This position is a cross-functional role serving several business units. The primary regional responsibility will be the development of sales and service in the biogas market sector within France, but other opportunities for business within the same market sector will exist globally. Reporting lines will be to the Product Support Team (PST) and the Mobile Filter Unit (MFU) Team.

Job Roles / Duties:

1. Provide the designated sales team with technical and product support on a daily basis, including assessment of client requirements and translation into appropriate product/service characteristics.
2. Finalise and define product specifications, equipment lists, Standard Operating Procedures, and Quality Plans.
3. Assess the suitability of activated carbon for designated applications.
4. Provide technical support in applications including calculation of life expectancy, hydraulic and pneumatic characteristics, efficiency of use, troubleshooting, and augmentation of use.
5. Manage local records and reference lists and contribute to global reference listings.
6. Accompany sales personnel on visits to important clients to facilitate the successful sales process.
7. Extend in-house knowledge in application engineering, resource libraries, and knowledge of competitive products and competitor activities.
8. Provide field service support to clients in implementing the agreed purification solution, including practical assistance on-site to install and commission equipment as required.
9. Support and guide local and global manufacturing facilities in process control and market requirements within the framework of product/service offering.
10. Identify and report occupational hazards, unsafe acts, and unsafe conditions that may pose a risk to everyone working in the vicinity.
11. Ensure the operational process does not hinder environmental protection measures.
12. Work as a team with excellent communication skills to interact effectively with team members.

As a member of the PST and Service teams, a rapid response to inquiries is expected, with a service level target to provide a response within 24 hours of receipt of an inquiry, where practical.

Education:

1. University degree (minimum Bachelor level) or comparable training in a technical discipline, e.g., Chemical Engineering.
2. Versed in the use of MS Office applications.
3. Experience or qualification in practical duties such as plumbing, electrical installation, or process plant integration.
4. Good knowledge of written and spoken English.
5. Fluent in written and spoken French at a technical level.
6. Additional trainings will be provided, including:
1. Introduction to main product ranges and grades.
2. In-depth knowledge of company Service offerings relating to MFU, ancillary equipment, and media handling operations.
3. Development of knowledge relating to manufacturing and buy-to-sell products.
4. Building upon existing know-how in manufacturing, quality control, certification, and product performance testing.
5. Product strategy tuition and alignment with current Strategic Market Mapping (SMM) activity.
6. Competitor analysis and counter-type training.
7. 80/20 market overview of non-specialist applications.
8. Other Required Training.

Experience:

A preferred, but not essential, 1 year's professional experience in the same or similar business.

Travel Requirements:

Regular travel on a national and international level will be expected depending on the deployment of the Application Support Engineer (Biogas Specialist). Occasional long-haul travel will be expected to attend group meetings, either technical or commercial.

Other Employment Conditions:

1. Employment is a full-time, permanent position agreed by binding contract after an initial 6-month provisional assessment.
2. Normal location of work will be based at a local office where feasible; however, the company operates all main ERM systems in the cloud, and homeworking is encouraged where possible.
3. Salary is according to Group pay scales, with augmentation possible for candidates with specific application knowledge, experience, qualification, and expertise.
4. Performance is assessed annually, and salary progression is awarded against agreed targets.
5. A standard annual bonus for completion of duties up to a maximum of 10% gross salary level is available.
6. All out-of-pocket expenses are paid in full monthly by the company on receipt of a correctly completed and fully receipted expense report approved by your line manager.

Note: The duties, roles, and responsibilities mentioned are guidelines and do not represent every single job task that you may be engaged in.

TEC Group International is acting as an Employment Agency in relation to this vacancy.