AOG Structure End to End Leader - Customer Care Centre M/F

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AOG Structure End to End Leader - Customer Care Centre M/F, Toulouse

Client:

Location:

Toulouse, France

Job Category:

Customer Service

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EU work permit required:

Yes

Job Reference:

f9267cfd777d

Job Views:

2

Posted:

27.03.2025

Expiry Date:

11.05.2025

Job Description:

We are looking for an AOG (Aircraft-On-Ground) Structure End to End Leader (m/f) for our Aircraft business to join our Customer Services Department based in Toulouse, France.

As an AOG (Aircraft-On-Ground) Structure End to End Leader, you will join our AIRTAC team. Being part of Airbus Commercial Customer Services, you will evolve in a unique environment within the Customer Care Centre Operations (Airbus AOG Technical Centre - AIRTAC) where we provide 24/7 technical support to our worldwide customers.

You will be accountable for the delivery of End to End solutions in urgent situations experienced by worldwide Airbus customers.

As an AIRTAC Structure End to End Leader, you will work in close collaboration with a variety of teams that support the in-service fleet operational performance such as:

• Repair Design Offices
• Customer Support
• Program Support
• Chief Engineering office
• Office of Airworthiness
• Spares and Supply functions
• Operations duty manager

This role has a few specificities:

• You are part of a team that provides technical support on a 24/7 basis (8 weeks rotation working pattern with 5 weeks in shift pattern and 3 weeks with standard working time)
• You work on a 3x8 shift basis (6h-14h, 14h-22h, 22h-6h)
• You get the associated recovery days and salary premiums
• You know your planning well in advance (more than one year)

Your challenges:

• Manage and respond on time to all technical AOG and urgent in-service requests for all aircraft types from customers worldwide
• Care about customers and provide them with the best immediate recommendations while avoiding potential liability issues and ensuring safety of the passengers, A/L personnel, and A/C in compliance with Airworthiness regulations
• Challenge the technical solutions provided by the design offices and be able to propose alternate options
• Evaluate, prioritize & manage workload in terms of quantity, content, and level of autonomy
• Contribute to a high level of performance by adopting a multifunctional approach mindset every time it is required and constantly adhering to processes in place
• When necessary, ensure that spares availability is managed with the appropriate level of priority by Airbus COD/Suppliers AOG desks so that parts are made available to the customers in the shortest possible time frame
• Ensure and maintain communication with the customer during an AOG event while producing regular internal information on progress made until final resolution
• Apply Return-on-Experience principles and contribute to the Continuous improvement of the business
• Contribute to develop the catalog of Quick Repair Solutions aiming at enhancing the AOG Structure group autonomy
• Contribute to the Customer Care Centre Repair Solutions overall performance and cohesion

When in standard work pattern:

• Support non-AOG teams within the organization to contribute to daily repair workload management and specific improvement initiatives
• Participate in airlines immersions/exchanges when required
• Contribute to Customer Care Centre initiatives

Your boarding pass:

• Proven experience in customer-facing roles and good understanding of customers’ operational constraints
• Strong knowledge of Airbus Aircraft structure or MRO
• Ability to work in a challenging environment
• Ability to work in a 24/7 shift pattern
• Tenacious, adaptable, flexible and team player
• Any experience in repair design office (RTE delegation would be a plus)
• Airline maintenance/engineering experience appreciated
• Negotiation Level English

This position requires a security clearance or will require being eligible for clearance by the recognized authorities.

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Company’s success, reputation, and sustainable growth.

Company: AIRBUS SAS

Employment Type: Permanent

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Classe Emploi (France): Classe F12

Experience Level: Professional

Job Family: Customer Eng.&Technical Support&Services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation, or religious belief.

Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect, and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.