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M&A • Aubervilliers

Dernière mise à jour: il y a 8 heures

Description de poste

Scope of the work is mentioned below :

• Onsite support
• Break Fix support
• IMACD Services
• Onsite end user software support services
• Deskside software Support
• Refresh & Disposal
• Hands & Feet Support
• Warehouse and Technology Support Services

Service Description

• Provide support for customer-approved end user devices such as desktops, laptops, and printers.
• Provide priority assistance to VIP users when feasible.
• Provide IMACD and administrative support - Hands and feet for client Locations during local business hours for the End User Computing, print and file server, IP telephony and video conferencing systems.
• Third Party Vendor (TPV) and OEM co-ordination for PCs, laptops and printers.
• Provide hands and feet support on demand for audio visual rooms system in coordination with the collaboration team.
• Provide hands and feet support for the IP telephony end user device, i.e IP telephone, when required.
• Onsite Support Services: IMACD, hardware breakfix support, deskside software support, refresh & disposal, hands & feet support.
• Service Requests and IMACDs.
• Hardware Breakfix support of Customer provided end user devices.
• Hands and Feet Support for Server Break / Fix.
• End User Desk Side Support.
• Knowledge management (SOPs, Troubleshooting Guide).
• Inventory management for client Locations.
• The On-site support services shall be provided during local business hours.
• Fluency in local language as per the geographical and cultural requirement and English speaking to good standard.
• Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, add and changes for all EUC equipment, software, and related Services for Customer.
• Coordinate, plan, and schedule IMACDs with all affected IT functions.

Mandatory Skills

Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/applications.