Airport Services Duty Officer

Description - External

We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Paris as an Airport Services Duty Officer.

Job Purpose

Responsible for the overall control of the shift. Monitor the activities of the sections at the airport and coordinate with other sections. Ensure punctuality and safety of all Qatar Airways operations.

Accountabilities

• Responsible for the day-to-day operations and acts as liaison between airport service providers and users.
• Provides input and recommendations to management to improve the effectiveness of the daily operations.
• Responsible for ensuring passenger and aircraft handling practices conform to safety and security standards.
• Manage and control manpower on the shift in order to optimize utilization and maintain staff morale and discipline.
• Conduct spot-checks to ensure adequate standards are maintained.
• Responsible for resolving customer problems and complaints effectively, liaising daily with all departments including Customer Relations to provide resolution for complaint handling.
• Conduct briefing sessions for shift and GHA supervisors on a shift basis.
• Compile a detailed station handling report for the Airport Duty Manager on a shift basis.
• Manage the utilization of petty cash expenses and track petty cash expenditure in line with standard financial procedures. Prepare monthly reports, FFP enrollments, and LPC checks.
• Petty Cash Custodianship, delegating duties to subordinates, and preparing monthly statistics.
• Responsible for preparing monthly reports and LPCs.
• Perform other departmental duties related to the position as directed by the Head of the Department.
• Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure the safe operation of QR ground ramp product.
• Operate aircraft cabin service doors from the outside where applicable to facilitate and reduce the associated safety risk of inadvertent slide deployment.
  
  

• Bachelor's Degree
• 4 years relevant experience
• Experience in an airline or a reputed GHA at a supervisory level.
• Fluent in written and spoken English; French is an added value.
• Knowledge of Weight and Balance, Ramp handling, and Dangerous Goods Regulation.
• Must be able to perform duties under pressure while maintaining the highest levels of customer service standards and adhering to tight deadlines.
• Flexibility to undertake duty travel to outstations for covering various assignments.
• High level of computer literacy.
• Good understanding of Qatar Airways Conditions of Carriage, International Civil Aviation Safety, and Security procedures in accordance with ICAO and IATA and local authorities.
  
  

You must have the legal right to live and work in the EU.