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Job Summary :

We are looking for a candidate who is very comfortable in customer relationship management and strict in project management (planning, delivery quality, respecting budget). The ideal candidate would have experience in PropTech and / or architecture. The experience in a similar role in a startup company will be a plus point.

Your main responsibilities include customer relations, managing project teams during the deployment phase (without direct hierarchical connections), and working closely with sales teams as a solution expert.

Key duties and responsibilities :

• Customer relationships start from implementation, as long as customers use the platform.
• Proactively monitor customer satisfaction (priority 1) and identify dissatisfaction risks.
• Identify new needs and related opportunities.
• Define and redefine the client's operational objectives throughout the entire project.
• Strictly manage the deployment of the project from initiation to launch, and coordinate the project team to achieve the set goals.
• Produce expected deliverables according to plan and budget.
• Project documents for internal monitoring.
• Definition of project KPIs and performance monitoring.
• As a solution expert supporting the sales team.

Skills, Competencies and Qualifications :

• At least 5 years of project manager deployment experience.
• Proficient in French and English (interviews will be conducted in both languages).
• Perfect written and oral communication.
• Organized, rigorous, able to summarize the main issues of the project to the management team.
• Outgoing personality, feeling comfortable in customer relationships.
• Need experience as a customer relationship manager (with third-party clients).
• Requires PropTech and / or general construction experience.
• Entrepreneurial experience is an advantage.

What We Offer :

• Career Growth : Opportunities for professional development and career advancement within a fast-growing international company.
• Training : Comprehensive training program to help you succeed in your role and understand our products and market.
• Culture : A collaborative and inclusive work environment where your contributions are valued.
• Compensation : Competitive salary with performance-based incentives.