Aftersales Engineer-France [Forklift Department]

About BYD France

BYD France is the French National Sales Company of BYD Europe BV and BYD Company Ltd, a China-based company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles, including all-electric cars, buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle forklift, Passenger cars and LCVs projects.

About the department

The After Sales department within BYD Europe is responsible for all Service & Maintenance related topics concerning our full electric forklifts. This includes building up a service network in Europe, providing technical support to our customers and Service Providers, supporting the sales department by calculating Life Cycle Costs, developing the Spare Parts business, and providing training. The main objective of the After Sales department is to contribute to Customer Satisfaction & loyalty.

One of the important tasks of the After Sales department is to provide Technical service to our Service Providers and customers. For the Technical & Warranty team, we are looking for an After Sales Engineer France for Forklift.

About the role

The After Sales Field Service Engineer is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability and ensuring high efficiency technical operations.

Under the responsibility of the France After-Sales Service Engineer, the Field Service Engineer will visit dealerships to provide technical assistance. He will be able to write intervention reports to trace the problems identified. He is the direct technical link with the dealers.

Responsibilities:

• After-sales customer service and communications.
• Handling of complaints and warranty cases.
• Planning site visits and attending customer sites to carry out repairs on forklifts with a view to commercial efficiency and customer satisfaction.
• Developing and building strong links with customers.
• Providing after-sale support for forklift products to ensure customer satisfaction.
• Diagnosing and troubleshooting technical issues with forklifts, providing effective solutions and giving service reports to the manager.
• Collaborating with the sales team to address customer concerns and provide technical support.
• Giving regular training to dealers about our forklift products.
• 2+ years of experience in the forklift industry.
• Excellent verbal and written communication skills in English & French.

Required skills, qualifications and experience:

• Experience in mechanical and electrical engineering.
• Effective planning and organizational skills.
• Able to work on your own initiative.
• Excellent communication skills.

We offer:

• Performance and experience-based competitive remuneration.
• Department & company-wide team-building events.
• An exciting opportunity to be part of the European transition to Zero Emissions transportation and decarbonization of the economy.
• Job in a fast-developing company that stands for sustainable and forward-thinking technology.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a world of clean air. We are looking for talent that connects with this mission and wants to create a positive impact by joining a diverse and dynamic team.