ADP Security Administrator / Technical Support

Coverage hours : preferred coverage hours am-pm Pacific time zone, Monday-Friday for primary resource; backup resource can be offshore.

Skillset

• Client Security Administration
• Client Technical Support
• ServiceNow incident management

Key Responsibilities :

Technical Support (%)

• Managing the day-to-day security maintenance including creation and maintenance of user profiles for Client in a timely manner, and creation and maintenance of permissions and roles in Client.
• Perform regular security reviews to identify separated employees, audit segregation of duties and system access to ensure access is appropriate based on job responsibilities.
• Partner with our Service, Implementation, and Product teams to ensure that data integration issues are satisfied with quality and efficiency.
• Develop, test, implement, support, and monitor new and existing integrations between Client and third-party systems.
• Assist in identifying gaps in security administration processes and procedures and recommend improvements, optimization, and automation.
• Develop and maintain an incident response plan for Client security incidents. Respond to and investigate security incidents, coordinate with relevant teams, and take necessary actions to mitigate risks.
• Document security setup and maintenance procedures including detailed step-by-step instructions.
• Provide training to Security Administration backup personnel on the security procedures and policies.
• Other security administration duties as assigned.

Change and Release Support (%)

This position is also responsible for coordinating software release efforts from the testing to staging and eventually into the production environment.

• Validate ServiceNow Ticket Migration Readiness to ensure every Enhancement/Change Ticket that is approved to go into production conforms to the release control procedure.
• Ensure that Client systems are up-to-date with the latest security patches. Develop and implement a patch management process to address vulnerabilities promptly.
• Update ServiceNow Ticket Migration Status.
• Issue On and Off Cycle Release Notes to stakeholders.
• Attend Change Advisory Board meetings and inform other Ethos teams on Client Changes tickets that could potentially impact other applications.
• Stay informed about the latest developments in Client security and industry best practices. Implement continuous improvement initiatives to enhance the effectiveness of Client security measures.

Knowledge Skills and Abilities :

• Years of experience in administering and providing technical support for Client systems and applications.
• Hands-on experience with development, troubleshooting, and maintenance of integration between Client and external systems.
• Analytical and problem-solving skills to identify and address security vulnerabilities and incidents effectively.
• Knowledge of security technologies and tools used in access control, monitoring, and incident response.
• Understanding of security policies, procedures, and compliance requirements relevant to Client systems.
• Relevant work experience in information security, with a focus on access control, security monitoring, and incident response.
• Experience in enforcing and ensuring compliance with industry regulations, security best practices, and standards.
• Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Self-motivated and ability to work independently and as part of a team.
• Experience working in a healthcare environment (preferred, not required).