Accountant

Our payroll operations are at the heart of our business, managing a portfolio of customers and ensuring the delivery of the end-to-end payroll service consistently, accurately and on time. The Payroll Accountant will work with their customer base to manage their payroll from the beginning of the payroll cycle right through to social and fiscal declarations, advising and guiding customers through the cycle on tax and social declarations and providing a best in class customer experience.

On a typical day, you’ll be…

• Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
• Processing end-to-end French payrolls of various headcount and pay complexity
• Hosting and chairing regular governance calls with clients to track progress, review performance and identify opportunities for improvement
• Preparing monthly governance reports
• Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
• Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
• Answering queries from clients, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
• Delivering excellent customer service, responding quickly and effectively to all queries and ensuring that issues are resolved either directly or through the right escalation channels
• Making sure that customers are fully updated and never in any doubt as to how their service is being managed
• Communicating any risks to service delivery quickly and realistically to the client and to the appropriate managers, and being innovative and agile in bringing solutions or mitigations to the table
• Being honest and authentic in communicating both positive and difficult conversations
• Being a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind

To be truly effective you will…

• Have experience in payroll in France, with a deep understanding of fiscal responsibilities
• Possess a passion and aptitude for numbers, ideally gained from a role in a finance or payroll environment
• Have a keen eye on the external markets in payroll to ensure compliance with tax and legislation changes
• Demonstrate a genuine commitment to delivering the highest standards of customer service
• Exhibit an unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
• Be proficient with databases, systems and software packages, especially Microsoft Excel
• Be action-oriented, willing to step up and be counted under pressure and seize opportunities to make things work better for both customers and colleagues