Account Manager

We’re Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month. We’re all about matchmaking, and our sites help people find whatever they’re looking for in their local communities – whether it’s a car, an apartment, a sofa or a new job. Every connection made or item found makes a difference by creating a world where people share more and waste less. Our brands are supported by global Tech Hubs in Barcelona, Amsterdam, Paris and Berlin. Their goal is to develop common global products and innovation platforms which all of our brands can use. This means using cutting-edge technology to create highly scalable, customizable and secure products and components that free up development time and leverage our access to global data.

What you’ll do & Who you are

Job description:

You will work within the leboncoin Customer Relations Department, more specifically in the Key Account division (ex ADV - CSM), reporting to the Key Account ADV manager. ADV Grands comptes, comprising five members. You will carry out the following tasks:

Managing customer orders:

• Validation of order forms in accordance with established processes
• Follow-up of quotations awaiting signature & elements enabling the correct distribution at the start of the service
• Setting up specific orders
• Checks and corrections before products are put online

Customer invoicing:

• Management of customer credit notes with finance
• Return of customer invoices
• Verification and correction before invoicing

Customer portfolio:

• Updating customer networks in our CRM
• Customer onboarding
• Proactive monitoring of customers
• Handling malfunctions

Your portfolio of activities may extend to other assignments.

Qualifications:

• At least 2 years' experience in a similar role
• Sense of customer service
• Good interpersonal skills and oral and written expression (spelling and grammar)
• Curiosity, quick-wittedness, reactivity and proactivity
• Fluency in Google Sheets and/or Excel is essential
• Sense of responsibility
• A taste for teamwork, both face-to-face and remotely
• Ability to prioritize tasks
• Knowledge of the property market is a plus

Benefits

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

• An attractive Base Salary
• Participation in our Short Term Incentive plan (annual bonus)
• Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Just make sure you have an internet connection!
• A 24/7 Employee Assistance Program for you and your family, because we care
• Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow

On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters!

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.