Global Offering Manager

KONE is a global leader in the elevator and escalator industry: our job is to make the world’s cities better places to live. At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.

Commercial & Operations ensures we are the most competitive in each of our businesses, throughout the lifecycle. Commercial and Operations has a crucial role in helping KONE to be faster, nimbler, helping our frontlines to serve our customers better than any other company in the industry.

We are now seeking a business and customer-oriented Manager, Global Offering to Escalator and Infrastructure Offering team.

The Global Offering Manager is the business owner responsible for the P&L of the assigned offering portfolio. In this role, you will own and drive the offering scope and roadmaps based on the needs of the customers in the relevant segments, with a target to gain market share while increasing margins and developing customer satisfaction. The Global Offering Manager also represents customers' needs and drives the full chain competitiveness of KONE solutions in the market over the whole lifecycle.

This role will report to the Head of Escalator and Infrastructure Offering.

Responsibilities and Key Activities

1. Collect market and customer needs, plan commercialization, channels and prepare offering for deployment:

• Responsible for the offering strategy for the assigned offering portfolio.
• Responsible for the P&L of assigned offering portfolio in the relevant segments.
• Understand what creates customer value in these segments across the lifecycle, as well as identify the potential in the sub-segments in the market and how to increase the share of customer wallet.
• Understand competitor’s solutions in own area of responsibility and related markets.
• Define a clear strategic roadmap for the growth of the assigned offering portfolio in relevant segments.
• Define the winning commercial and go-to-market strategy to sell the solution, with the right argumentation, roles, and channels towards the customers.
• Define, manage, and drive the offering, scope, and roadmap, based on existing as well as future KONE solutions, for customers in relevant segments.
• Drive a full chain approach for assigned offering, while ensuring profitable share of market growth.
• Ensure desired customer/end user experience for the offering/solution.
• Manage business model and pricing, aligning with other Business Line Offering Managers.
• Ensure governance and alignment with other Business Units and Areas, including implementation, ramp-up and ramp-down of products and new releases.
• Organize support to the KONE Areas and Front Lines in their win plans for the assigned offering.

• Derive the product and solution development needs and roadmap based on customer segment needs from the markets.
• Communicate the agreed and aligned offering and development priorities to KTI counterparts as well as continuously cooperate with KONE Supply Chain.
• Ensure governance and alignment with KTI, including implementation, ramp-up and ramp-down of products and new releases.
• Communicate with authorities, business and professional associations and other related influencers to influence standards and codes, and to promote KONE solutions.
• Define, track, and take corrective action based on the full-chain business results and KPIs.

• Drive the deployment of the new offerings towards Areas and Front Lines.
• Drive the readiness of defined Front Lines to sell, install and maintain the solutions which are being deployed.
• Ensure the proper resourcing, governance, and performance metrics in Front Lines to enable them to drive the deployment locally.
• Manage a deployment status dashboard per Front Lines and audit the progress of each.
• Actively identify risks and opportunities and mitigate their impact.
• Provide coaching and support to the Front Lines in case of issues.
• Escalate and follow-up topics which may require Area or Global management support.
• Lead the identification, support, and follow-up with early customer cases (“hyper care period”) in order to validate a successful end-to-end roll-out, gather improvement feedback and ensure issue list items get resolved.

Requirements for the role

• Suitable university level degree (M.Sc. or B.Sc.)
• Minimum 5 years of experience in a relevant role
• Detailed and deep knowledge of similar escalator products and offerings within own responsibility area
• Deep understanding of similar business environment and customers; relevant market and customer experience
• Solid knowledge of offering management principles and methodology
• Good value creation, selling, marketing and customer relationship skills
• Understanding of full-chain business related KPIs and success factors
• Ability to commercialize and scale the business model and generate value for the business area
• Ability to effectively network with multiple stakeholders and areas and units
• Proven track of strategic acumen and conceptual thinking
• Solid presentation and communication skills
• Full professional proficiency in English

The position is located preferably in Espoo, Finland or Kunshan, China KONE locations.

What we offer

As KONE is a global leader in the elevator and escalator industry, this is a key role and a great opportunity to build the future cities through improving how people live, work and play in the cities and to help us continue innovating and making magic happen also in the future.

You will be working with highly dynamic teams significantly investing time and effort on how we develop services and solutions. You get a chance to work with and participate in further developing products that are used by billions of users on a daily basis. Products that are widely recognized by their quality and innovation.

Now you have a great opportunity to join a team of skilled colleagues, work in a global environment, and be part of our journey which supports our new strategy!

Ready to join our flow?

For additional information, please contact Hiring Manager Martti Juurioksa via email: martti.juurioksa@kone.com.

If you see that you have the experience and qualities to be successful in this role, please submit your application with your updated CV and Cover letter by January 19th 2025.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers