[ZZ260] - Staff Software Engineer, hibrido

Descripción del trabajo

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Data & Analytics Strategist.

Responsibilities

• Gains industry and market expertise by participating in various projects to provide clients with a "benchmark" perspective.
• Possesses a comprehensive understanding of the Analytics sector and the industry, contributing to business objectives by developing new products and services aligned with client needs.
• Analyzes, estimates, and develops proposals to support the commercial team. Identifies when specialists from other service lines or knowledge areas are needed to enhance client advisory.
• Implements mechanisms to identify and control commercial risks during the pre-sales phase.
• Analyzes and interprets risks before project initiation and communicates them to Operations.
• Directly engages in delivering services for highly complex and high-risk projects, in coordination with Operations.
• Develops new methodologies within their field of responsibility to impact the work of others and improve area outcomes.
• Evaluates implementation results against the proposed solution, assessing efficiency and customer satisfaction.
• Acts as a role model for the team, managing their development as a People Lead: Establishes and implements a communication strategy to clearly define team objectives.
• Develops and manages talent within the team, leveraging tools to enhance people and organizational goals.
• Conducts logical analyses, identifies issues, seeks and interprets relevant information to share and coordinate data within the team, and helps remove obstacles to progress.
• Supports, encourages, and motivates team members to foster commitment to the organization and area objectives.
• Listens to team members, gathers their professional and personal needs, and collaborates with HR to facilitate career development.
• Participates in decision-making regarding professional development, evaluation, and team performance.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or a related field (or equivalent vocational training).
• Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• At least 5 years of experience in a similar role (Project Manager / Solution Architect).
• Proficiency in software tools related to the core technologies of the implemented applications.
• Collaboration with business units and technology teams to enhance services, environments, and customer experience.
• Data Engineering & Cloud: Talend, Pentaho, Datorama, SQL, Python.
• Analytics & BI: Tableau, Power BI, Salesforce CRM Analytics, Grafana.
• Languages: English proficiency.

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.
• Professional development: Evolve, grow and get where you want to go.

About us

We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 560 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow