Zone IT Manager

• Partner with the business in a true “IT as a Service” environment; provide resilient, best-in-class, cost-efficient IT Services to all ELEs in your Zone;
• Together with the Regional IT Infra Director, responsible to provide (build & run) IT Infra services to all ELEs in your Zone;
• Lead the IT transformation program to segregate IT Infra assets and isolate IT Solutions in your Zone;
• Install IT governance processes (IT Service Management) for your Zone.

KEY ACCOUNTABILITIES:

• Engage with IT Director to define the IT strategy for the zone; Manage the annual IT budget for the zone; Support the Zone Business Leader with enrolling of new companies.
• Implement a true “IT as a Service” Model (for IT Infra services); Act as “Managed IT Service Provider” towards internal IT customers; build a network & foster a productive relationship with key business leaders;
• Monitor and Report on IT service quality, as well as customer satisfaction against agreed KPIs and Service Level Agreement (SLA) performance indicators.
• Build and Manage your IT team, distributed over multiple countries / ELEs; Cooperate with the Regional IT Infra / Governance teams; Ensure consistency, Foster collaboration, Promote synergies and share good practices / methodologies across ELEs in your Zone;
• Build / Provide a portfolio of IT Business Services that meet the business needs at the right level of investment; Plan, organise and manage the Zone IT team to deliver and exceed the contracted SLA performance of the respective IT services.

IT Infra & Security:

• Together with the Zone Business Leader & Regional IT Infra Director (co)define the IT Infrastructure Strategy, priorities, roadmap, etc. for your Zone.
• Daily Steer your Zone IT Infra team to provide best-in-class IT Services to the ELE’s; accountable to run IT Infrastructure services, projects within budget / time / scope / quality.
• Ensure reliable operations of future state, segregated Zone (see Transformation Program: actively Manage the transformation of all Legacy Infrastructure into a segregated landscape, supported by the Zone & Regional IT Infrastructure Team).
• Ensure Group / Regional IT (Infra and Security) standards are implemented and adhered to;
• Monitor the execution of all operational activities (“First line of defence”) and periodically Audit IT Infra & Security postures (in cooperation with Group IT 3rd line of defence team).

IT Solutions:

• Together with the Zone Business Leader (co)define the IT Solutions Strategy, priorities, roadmap, etc. for your Zone.
• Daily Steer the Zone IT Solutions team to provide best-in-class IT Services to the ELE’s; accountable to run IT Solutions services, projects within budget / time / scope / quality;
• Subscribe to transversal or dedicated/shared (ITAAG) IT Solutions, and provide L1 / L2 Support for instantiated (ITAAG) IT Solutions.
• Ensure Group IT Solutions standards are adhered to;
• IT Governance & Transformation Program.
• Drive the Transformation program to re-architect & re-engineer IT Infrastructure and Solutions for ELEs in your Zone;
• Install standardized IT cost (TCO) management, as well as IT Project Management and IT Service Management practices across all ELEs in your Zone;
• Ensure IT Services are run in compliance with regulation; Assist with response to regulatory audits;

REQUIRED PROFILE:

• Master’s Degree in Computer Science (M.S.) or related field from a four-year college or university; an MBA or equivalent is desirable but not required.
• Project Portfolio Management (PMI, or other), ITIL (PMP & ITIL Foundations certification is must) others like (Scaled) Scrum, COBIT, TOGAF, … is desired.
• Lean methodology (Six Sigma, or other) is a plus.

Experience:

• 5 years of work experience in a similar function.
• 5-10 years of (project /) program management in an IT environment (for ERP-like implementations, in an international environment) preferably in an industrial or process-driven environment, ideally in the laboratory industry.
• Entrepreneurial thinking and flexibility to change; Ability to work in a complex and challenging international environment.
• Proven excellence in managing multiple reporting lines across different teams, businesses (5 years of experience); hands-on leadership of a distributed international team is desired.
• Core competences: Product strategy & planning; Program / Project Portfolio management; Product Life Cycle Management; Risk Management; IT Service Management; Regulated Environments; People Management & Emotional intelligence; Presentation & Communication; Enterprise Architecture.
• IT Service Management (practices / framework) experience is a plus; proven ability to install / enhance IT processes to drive efficiency, quality, and cost-effective solutions; 5 years relevant experience in IT Service Delivery field; ideally in the regulated GxP / HIPAA environment.
• Strong financial acumen and ability to develop budgets, controlling and reporting.
• Experience in managing international customers successfully.
• Excellent organization and prioritization skills.
• Very good communication skills (concise writing and orally convincing); Experience presenting to executive management.
• Empathy and strong interpersonal skills, stress resistant and flexible work attitude; strong customer service mind-set.
• High energy to drive rapid and ongoing change. Lead by example.
• Decisive, resilient for setbacks / changes, organization sensitive, realistic, ownership, thinking in solutions, persistent, structured; Courage and self-confidence to take initiative; deal with risks and empower others.
• Analytical person and self-starter; ability to work under minimal supervision. Ability to develop a clear and realistic vision on what needs to be done in near and mid-term future to ensure continuity and improve business results.
• Action-oriented problem solver, able to oversee the big picture and dive into the details when needed (can switch between overview and details).
• Fluent spoken and written English.
• Good knowledge of working with tools like Microsoft Project, Gantts, Excel.

Technical:

• Familiar with: BPMN, UML; SCRUM methodology, CMMi; GxP (GAMP5), GDPR.
• Strong background in IT Service Management, experience in working with IT Service Management Systems (ServiceNow, ...).
• Experience consolidating & analysing (larger sets of) data from multiple data sources, for executive reporting purposes.