Virtual Assistant (SaaS Design Agency)

Virtual Assistant for SaaS Design Agency

Location : Remote (Barcelona)

Hours : Monday to Friday, 9:30 - 13:30 CET (4 hours/day)

At UserActive, we design product interfaces and high-converting websites for B2B SaaS companies. Our team works with fast-growing software businesses to create clean, effective design that drives results. We’re a fully remote, tight-knit team that values clarity, collaboration, and proactive communication. Learn more about us at useractive.io.

We’re looking for a highly organized, proactive Virtual Assistant to support our team. This is a part-time, remote position that plays a key role in keeping our operations smooth, our clients happy, and our team supported. If you’re detail-oriented, a natural problem-solver, and love making things run like clockwork - this might be the role for you.

Responsibilities

• Maintain and update our internal scorecard
• Ensure the team is tracking time and staying on schedule
• Proactively check in with the team to ensure they have everything they need
• Manage, check, and update design credit allowances for clients
• Prepare client reports (tasks completed, progress updates, credit usage)
• Growth marketing support
• Schedule and publish content
• Handle invoicing and client contracts (via Xero)
• Keep our Slack space tidy and organized
• Moderate our Facebook group (light community management)
• Coordinate team calendars and schedule meetings
• Document recurring tasks and create/update SOPs
• Manage onboarding for both clients and team members