Video Editor And Content Creator (Trainee)

Customer Success Manager

At Trivium, we help brands scale and grow on Amazon through data-driven strategies, expert PPC management, and cutting-edge digital marketing solutions. Built by a team of industry experts, we are dedicated to delivering real, measurable results for our clients. Now, we’re looking for a Client Success Manager to be the go-to person for client relationships, on-boarding, and retention. You’ll play a critical role in ensuring client satisfaction, problem-solving, and identifying growth opportunities to help brands succeed.

What You’ll Do

• Client On-boarding & Relationship Management
• Be the primary point of contact for new clients, leading on-boarding and expectation-setting calls.
• Ensure a smooth on-boarding process, guiding clients through Slack and ClickUp.
• Attend regular client strategy calls, discussing performance, KPIs, and areas for growth.
• Maintain quick, clear, and proactive communication across Slack and email.
• Serve as a trusted advisor—clients should see you as a partner in their success.
• Project & Performance Management
• Oversee SEO and creative projects, ensuring on-time delivery and high-quality execution.
• Track key performance indicators (KPIs) like turnaround times and project success rates.
• Work closely with PPC strategists, brand managers, and creatives to keep projects moving.
• Identify growth opportunities for clients, ensuring they get the most out of our services.
• Proactively address concerns before they escalate—your goal is to reduce churn and improve satisfaction.
• Lead 1:1 client retention meetings, offering strategic adjustments or discounts when necessary.
• Manage the offboarding process for churning clients while developing win-back strategies.
• Gather feedback from high-profile clients to continuously improve our services.
• Upselling & Business Growth
• Identify and pitch additional services (reviews, creatives, full management, etc.).
• Clearly explain the benefits of our services and match clients with the right solutions.
• Work with internal teams to expand our client relationships strategically.
• Leadership & Internal Strategy
• Report on client retention, revenue impact, and service performance in leadership meetings.
• Join daily leadership huddles, sharing insights on challenges and team capacity.
• Help strategists and sales teams by joining calls, providing PPC insights, and assisting with audits.

What We’re Looking For

• English Fluency – Strong written and verbal communication skills.
• Proven Client-Facing Experience – Background as a Client Success Manager, Account Director, or similar.
• PPC, Amazon Strategy, or Digital Marketing Knowledge – Experience in e-commerce is a plus.
• Strong Problem-Solving Skills – You know how to keep clients engaged and happy.
• Ability to Identify Growth Opportunities – Comfortable with upselling and service expansion.
• Project Management & Cross-Team Collaboration – Experience working with diverse teams.

Why You’ll Love Working with Us

• Competitive Salary – Based on experience.
• 100% Remote – Work from anywhere in the world.
• 36 Paid Time Off Days – More time for life outside of work.
• Career Growth Opportunities – Be part of an innovative and scaling company.
• Autonomy & Ownership – You’ll have real impact on projects and strategies.

This is a full-time, remote position (40 hours per week) with an immediate start date. We work with clients worldwide, so flexibility in scheduling is a plus. You’ll need a quiet workspace, strong internet, and a webcam for client calls.