VB .NET Support Engineer with Spanish

Job Title : VB .NET Support Engineer with Spanish

Location : Spain (Remote)

Job Type : Contract-B2B (long term)

Job Description :

Roles and Responsibilities

1. Proficient in Spanish & English and good communication with the Business users.
2. Technical skills required include, but are not limited to the following: VB.Net, SQL Server, ASP.Net, ASP.Net MVC, Web API.
3. Quickly understand the application knowledge and transition from the current team members and ramp-up shortly.
4. L2 and L3 Support for incidents, service requests, and enhancements with strong technical and functional expertise in the applications being supported.
5. RCA for technical issues, analyze and troubleshoot problems and come up with the best possible remediation of problems.
6. Interact with customers on reported issues and manage customer expectations.
7. Communicate with other parts of the team and third-party suppliers to ensure business needs are met, for example (but not limited to) the triage and management of tickets and coordination of the upgrade of third-party software.
8. Identify operational improvements and report them to Support lead / regional tower lead.
9. Maintain CI / CD pipelines and automated deployment tools from a support perspective.
10. Support Engineers will also support testing activities by creating test data and executing test cases as required.