(Urgente) Assistant Vice President – Tax (Funds)

The candidates will be required to carry out the following tasks:

• Operational excellence: Maintain our global network platform at optimal network performance in partnership with service providers.
• Timely follow-up and closure of tickets: Work in close collaboration within the global netops team and cross-functional teams for timely fulfillment of requests and resolution of incidents.
• Follow the documented standard process: Use templates for incident communications and internal team communications for information and awareness sharing.
• Network initiatives: Deliver network solutions on-time with full documentation and smooth transition to BAU Ops support.
• Deliver network infrastructure changes: Ensure office projects are completed on-time with up-to-date documentation, inventory, and all other related services including monitoring updates.
• Functional virtual team: Strive to be a Subject Matter Expert (SME) in the assigned functional domain virtual teams.
• Maintain the functional services/products: Keep them at optimal health.
• Documentation: Keep documentation up-to-date and create Standard Operating Procedures (SOPs) and known issues/fixes knowledge base.
• If appointed as lead of the virtual team, submit monthly reports on functional service/product health.

Desired or Extra Knowledge:

• Experience in support of SD-WAN (preferably Silverpeak).
• Experience in support of internet security.
• Experience in support of firewall & security (preferably Fortinet).
• Experience with monitoring tools (preferably CheckMK).
• Experience in cloud-hosted virtual network.
• Experience in support of telephony (preferably SIP trunking and Microsoft Teams Voice).
• ITIL certification (preferably worked in an organization that adopts the ITIL framework).