Trade Compliance Specialist

Job Title : Sales & Marketing Office Coordinator

Location : Barcelona, Spain

Luna & Milo is an innovative global veterinary start-up based in Barcelona. Our mission is to provide best-in-class pet products that inspire veterinarians to upgrade their protocols and help pet parents optimize conditions for their pets. We are a fast-growing company with a strong commitment to delivering quality customer service, high-quality products, and smooth logistical operations.

We are currently seeking a dedicated and proactive Sales & Marketing Office Coordinator to join our team. This is an exciting opportunity to play a key role in a dynamic and fast-paced environment, reporting directly to the CEO and Founder. As a Sales & Marketing Office Coordinator, you will be instrumental in ensuring excellent customer service, effective marketing campaigns, smooth logistics coordination, and efficient administrative processes.

Responsibilities :

Customer Service

• Register customer orders accurately and in a timely manner.
• Address customer inquiries promptly and professionally.
• Respond to comments and messages on social media in a professional manner.

Logistics

• Coordinate with logistics partners for pick, pack, and dispatch.
• Manage import / export documentation with our customs broker.
• Update IT system with core data to ensure accurate documentation and smooth processes.

Marketing

• Collaborate with Key Opinion Leaders to coordinate content creation.
• Work closely with our marketing agency to ensure timely and effective campaigns.
• Manage email newsletters and mailing lists.
• Organize exhibitions.
• Reach out to potential customers via phone, email, social media, or field visits.
• Attend and represent Luna & Milo at relevant exhibitions both in Spain and internationally.

Skills & Qualifications :

• Languages : Fluent in English and Spanish (required).
• Ideally fluent in French and / or German.
• Computer Skills : Proficient in Microsoft Excel, Word, and PowerPoint.
• Marketing Skills :
• Proficiency with major social media platforms (Facebook, Instagram, LinkedIn).
• Knowledge of basic graphic design tools like Canva or Adobe Spark.
• Basic video editing skills for creating short videos.
• Experience with email marketing.
• Ability to create engaging email campaigns, design newsletters, and segment mailing lists effectively.
• Ability to write blog posts, articles, or product descriptions.
• Understanding of SEO best practices.
• Work Experience : Experience in the veterinary industry or similar roles is an advantage.
• Education : High school diploma required; ideally a degree in Business Administration, Marketing, or a related field.
• Communication : Excellent written and verbal communication skills in both English and Spanish.

Personality Traits :

• Reliable, trustworthy, and professional.
• Highly organized with the ability to prioritize tasks.
• Strong attention to detail and the ability to work independently.
• Customer-focused with a positive attitude and excellent problem-solving skills.

What We Offer :

• A dynamic and fast-paced work environment.
• The opportunity to work directly with the CEO and Founder.
• A chance to be part of a growing global start-up with potential for career growth.
• Competitive salary and benefits.

If you're a proactive, organized, and customer-focused individual, we would love to hear from you! Join us at Luna & Milo and help us shape the future of veterinary care.

Start Date : The position is available for an immediate start; however, we are willing to wait for the right candidate.

How to Apply : Please submit your resume and a cover letter detailing your relevant experience and why you're a great fit for the role. We look forward to hearing from you!

Deadline for applications : March 24th, but early applications are encouraged!