Tender Specialist

We are looking for a people-oriented Public Tender and Customer Service Specialist for our multilingual customer service team in Barcelona!

This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, account managers, project managers, logistics, manufacturing and service representatives). Your primary responsibility will be to review terms & conditions, prepare the administrative documents and questionnaires for Tenders, and create and process sales quotes. You will be expected to take appropriate ownership to resolve issues throughout the quote to cash and revenue process.

What will you be doing?

• Managing Public Tenders and customer requests such as end-to-end order status management, for example:
• Tender quote creation based on input from account manager (CRM Salesforce, Microsoft Excel and Word) in close alignment with our contracts department
• Obtain necessary approvals for any non-standard aspect of a deal
• Tender order creation based on input from customer, contracts and revenue lead (DBMS Oracle)
• Manage complex Tender deals in close alignment with solutions specialists
• Monitor end-to-end order process status and ensure closure
• Resolve questions around invoicing requirements, contract issues, revenue recognition
• Resolving problems by applying established policies, procedures and tactics
• Determining and developing new or improved approaches to processes or tasks
• Exercise sound planning and judgment when managing client requests

Job Qualifications

• Language requirements:
• German at native level and fluent English. Other European languages like French a plus.
• Minimum of 2 years relevant experience in a complex, fast-paced customer service environment
• Experience in terms and conditions review for deals
• Positive, can-do attitude to ensure customer satisfaction and to go “above and beyond”
• Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships
• Good time management and organizational skills to maximize productivity
• Detail and process oriented to ensure data accuracy and operational excellence
• Proactively resolve complex issues with the best interest of customers and Keysight in mind
• Positively manage stress that is typical in a customer service environment

What we offer

A place within an exciting company! At Keysight, we develop with our visionary, market-leading, and highly innovative customer breakthroughs that connect and secure the world.

Our benefits are:

• Competitive salary based on experience
• Private health insurance
• Childcare allowance 3 / 4
• Keysight Results Bonus
• Stock Purchase Plan
• Life insurance
• Flexible working hours and working from home days