Temp Customer Service Representative DACH (M/F/D)

We are ZimVie, a publicly traded, global life sciences leader focused on restoring daily life to our patients by designing, manufacturing, and distributing a comprehensive portfolio of innovative tooth replacement and spine surgery solutions. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves – their best selves – to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future, and we hope you’ll consider being a part of it!

About the role:

Provide efficient support for the customers, the Sales Department, and the Finance Department, ensuring product availability and technical advice. Perform administrative tasks in accordance with internal guidelines of the Company while ensuring compliance processes.

What you’ll be doing:

1. Answer all incoming phone calls, giving technical information and/or placing orders into the computer system to meet the customer’s expectations.
2. Respond to customer requests and resolve their issues by providing them with product and service information and serving as a liaison between the customer and various departments.
3. Control stock and back orders and follow up on delivery. Process returned items and ensure clients receive the needed items on time, adhering to company policies.
4. Set up new accounts, maintain records, and perform related administrative duties to ensure all data is accurate.

What you’ll need:

1. Secondary education
2. 2 years working experience in a high-end Customer Service role
3. Experience in working with operative systems
4. Some knowledge of the medical device industry is a plus
5. Customer Service Oriented
6. General financial knowledge is a plus
7. MS Office proficiency
8. Native German mandatory
9. Spanish fluency is a plus

What we offer:

Working in a diverse and collaborative global team embracing innovative curiosity, personal authenticity, accountability, and a growth mindset. Our culture empowers us to bring our whole selves to work each day, enabling us to be at our best when serving our customers, patients, and colleagues.

ZimVie offers you a challenging position with good career prospects in an international medical device business and the following benefits:

1. Competitive compensation package
2. Temporary contract (between 1-2 years)
3. Meal allowance
4. Partially remote work option available
5. Learning & development program

Do you want to know more about us? Click HERE to watch our story.

ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, etc., are considered without regard to racial or ethnic origin, gender, religion or belief, disability, age, or sexual identity.

• Requisition ID: 3016