Técnico / a de servicio - Formación Electromecánica - Sevilla

As a Customer Support Agent / Representative, you will primarily take inbound calls and emails, and live chat with customers. Your daily work will include tasks like these:

• Communicate with customers through various channels (phone, email, chat)
• Be the first point of contact, update contact information, collect invoice, pre-onboarding, booking information and related requests
• Responsible for handling all support before, during and after travel-related questions for Business customers
• Check rules and regulations for tickets regarding cancellation/change etc.
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations
• Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
• Accurately logging all interactions via Contact Management System
• Achieve call center metrics as defined by the Supplier
• Communicate positively with team members, customers, and other partners
• Escalate issues to the appropriate department according to procedures
• Ensure clients receive the highest level of service at any moment given.

The Profile

• You speak Danish at a native level, and you are fluent in English (B2).
• Experience in customer care is a plus.
• You have a good understanding and level of computer handling skills.
• Excellent problem-solving skills with the capability of research and identification of the right information.
• You have strong communication and negotiation skills, and you are service-oriented, professional, and thorough.

The Employer

Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today’s digital world. From sales to service and content moderation to credit management, we’re an end-to-end provider across all B2C and B2B customer journeys.