Technical Support Specialist w / Italian and WordPress (Remote)

iubenda is a legal-tech scale-up founded in 2011, now trusted by over 110K clients in the EU, the US, and 100+ more Countries. We are leaders in our industry and operate on a global scale developing and releasing innovative tech solutions.

Our mission is to provide our clients with everything their business needs - to be compliant with legal, local, and regional requirements; so that they can focus on their core product. Recently, we have undertaken a new thrilling adventure, joining forces with team.blue (a worldwide leader in digital enablement). If you're excited to work at a company in a scaling-up environment providing SaaS solutions to ~1M users - and equally important - to join a team of friendly people with a culture based on continuous learning, transparency, and collaboration, then you're looking at the right place!

Your mission

We're looking for an enthusiastic Technical Support Engineer to join our team and take full responsibility for:

• Researching, troubleshooting, and resolving issues with our solutions;
• Proposing solutions to our customers on software-related questions regarding our products;
• Testing new features through Google Tag Manager and WordPress or Shopify;
• Collaborating with the product and development team on new product features;
• Providing technical training to the Customer Support team on our products and integrations;
• Be aware that this role also includes tasks more focused on 1st level issues (such as pricing, invoicing, and product-related issues).

Requirements

• At least 1 year of experience as a Technical Support Engineer or in a similar position in an IT department;
• Full professional proficiency in Italian and English;
• Sound knowledge of WordPress plugins, themes, and debugging procedures;
• Experience with Google Tag Manager;
• Sound knowledge of Web development tools (DevTools or Inspect Element);
• Ability to reproduce problems and customer scenarios, and troubleshoot technical issues;
• Basic knowledge of web development through HTML / CSS;
• Able to draft internal technical documentation;
• Exceptional soft skills and team spirit.

Added values

• Full professional proficiency in Italian;
• Familiarity with software products in general, and how the web works.

Location

At iubenda we believe in full-remote. Accordingly, you will be completely free and entitled to work from wherever you prefer in the world. At the same time, in case you prefer to work from an office, at your disposal you have our Italian (Milan and Bologna) and German (Berlin and Hamburg) offices, to allow you to follow a hybrid work model.

REMOTE WORK - You can work 100% remotely or if you prefer, from one of our beautiful offices in Italy (Bologna and Milan) and Germany (Hamburg). We are used and fully structured to onboard people who prefer to work full-time remotely.

• TRAVEL ALLOWANCE TO VISIT A COLLEAGUE - We'll provide you with a budget so that you can spend time with your teammates based on the other side of the world;

COMPANY RETREATS AND COWORKING GATHERINGS - Once a year, we get together in amazing destinations to work, bond, and enjoy team-building activities. We offer fully paid week-long gatherings to places like Venice, Sicily, and the Dolomites.

• LEARNING BUDGET - We'll sponsor your professional growth by providing a budget for certifications, events, courses, and books;
• ENGLISH CLASSES - We offer online English classes weekly, within working hours, and on several different levels. We know there's always room to improve;
• WORK EQUIPMENT - We'll provide an equipment allowance so that you can perform at your best;

BRIGHT & COLLABORATIVE WORK ENVIRONMENT - You will be part of a multicultural team of talented and experienced colleagues. Along with that, you will find a team spirit, which you would rarely find elsewhere!

Please send your CV in English.

Want to know more about iubenda? Check us out at:

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