Technical Support Engineer, Linux & Mobile Telecom – Madrid

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Technical Support Engineer, Linux & Mobile Telecom – Madrid, Spain

Client:

Location:

Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

Job Description

Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.
They are looking for a Technical Support Engineer for a home office-based position.

Requirements:

- About 5 years’ experience with customer-facing activities in an international environment in the mobile and Telco markets (working with telco providers)
- Knowledgeable in customer support processes, tooling, and troubleshooting
- Knowledge in networking: TCP/IP, switching, routing – Must
- Experience with Linux/Unix based systems – Must
- Experience with load balancers, VM environments, NFV and SDN – advantage
- Self-learning and self-motivated
- Solve problems independently and creatively
- Team player and capability of working with international company teams remotely
- Excellent communication skills in English (read and write)
- Participate in On-call duty rotation
- Travel up to 30%

Responsibilities:

The Technical Support Engineer is a key role in the Customer Success organization and is in charge of supporting, maintaining the company’s systems and supporting technical services infrastructure.
- Responsible for managing the deployments of products, including the installation, integration, configuration, and testing on customer’s sites and remotely.
- Provide customer support and technical issue resolution within the agreed SLA, on-site and remotely.
- Manage and oversee all practical daily service tasks of solutions by responding quickly to malfunction-related calls, complaints, and queries, with responsibility for incident, problem, or change management at customer sites and remotely.
- Work independently to resolve time-critical production and deployment issues.
- Responsible for performing deployment tasks remotely and on customers' sites.
- Responsible for all applications configuration according to the site and customer requirements.
- Work according to methods, procedures, tools, and policies to ensure high-quality service is delivered to customers.