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Client:
Wibit Consulting & Services (WibitCS)
Location:
Malaga
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
06.03.2025
Expiry Date:
20.04.2025
Job Description:
Started my journey from a mainly IT background traveling through EU and Asia and gained recruitment experience around 2018 as an IT recruiter and now as a Freelance Global Talent Recruiter.
In partnership with several Global teams, I am working in finding the Best candidates in creating a strong workforce for our respective clients!
In collaboration, we are working with a leading multinational technology BPO business, looking to recruit a Norwegian-speaking Technical Support Advisor to join their team in Malaga. If you have a passion for IT support, enjoy problem-solving, and want to work in a dynamic, international environment, this role is for you!
Key Responsibilities:
- Provide 1st level IT support to employees via phone, email, chat, or self-service portal.
- Assist users with system operations and peripheral devices.
- Perform root cause analysis & troubleshooting via phone or remote access.
- Monitor IT requests and issues in the client’s ITSM system, ensuring correct categorization and prioritization.
- Ensure high first-resolution rates using internal knowledge databases.
- Collaborate with 2nd level service teams and external service providers.
Requirements:
- Norwegian proficiency (C1-C2) and advanced English skills (B2-C1).
- Experience in 1st or 2nd level IT support, preferably in a large corporate environment.
- Strong IT knowledge, including Windows 10, Office 365, and MS Teams.
- Experience in troubleshooting hardware/software issues.
- Familiarity with ITSM ticketing systems (ServiceNow preferred).
- Analytical approach to problem-solving.
- Knowledge of ITIL V4 (good to have).
- Strong customer service orientation with a structured and reliable work approach.
- Eager to learn and develop technical and soft skills.
- Motivated and willing to work in a global team.
What’s on Offer?
- Competitive salary based on experience and performance.
- Fully paid training on the company and project.
- Career development programs, specialized courses, and language classes.
- Dynamic and creative work environment with a supportive and friendly team.
- Opportunities to grow within an international company.
- Work Schedule: Monday to Sunday, 9 AM – 6 PM (39 hours per week).
- Modern office in the heart of Malaga.
This is your chance to kick-start or advance your IT career while working in a thriving international setting. If you're fluent in Danish and have a strong IT support background, apply today!