Technical Product Analyst (Contract Position), santiago de compostela

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Job Reference:

2332045956146528256324630

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2

Posted:

11.03.2025

Expiry Date:

25.04.2025

Job Description:

Technical Product Analyst (contractor, remote – Spain)

What to Expect

We are looking for a Technical Product Support Analyst with a technical background to be a part of our Client Service Team remotely from Spain as an independent contractor. This position is responsible for providing best-in-class service to our clients, with a focus on the client experience.

The Client Service team handles 3rd level Technical Support for our clients. You will be supporting our suite of products including our market-leading ERP Exerp Platform, Web-services, and Apps. Our products are complex, highly customizable, and very flexible towards our clients' needs.

Alongside solving our clients' most crucial problems, the position offers exciting career possibilities and prospects for the future as we are in constant development as a department.

What You’ll Do

In this position you will be in daily contact with our clients, aiming to deliver the best possible client experience. Typically, communication happens through tickets, and we also participate in meetings with our clients.

Our customers are some of the largest fitness chain operators in the world, we deal directly with dedicated Exerp superusers and application specialists, who rely on our support. You will analyze and resolve often complex client issues/questions and involve the appropriate resources internally until the problem is solved.

You will be working alongside a team of Technical Product Analysts to help our clients with product-related issues and inquiries, technical troubleshooting and tracking down bugs. You will be responsible for reporting issues directly to our Engineering teams.

Additionally, you will be a part of our Major Incident response team, who works to solve the most urgent and crucial problems for our clients.

What You’ll Bring

You have a bachelor's or master’s degree or superior relevant work experience in technical support or similar client-facing role ideally supporting software applications. An excellent ability to communicate in English both written and verbally. You should be an outgoing person and be ready to engage with clients in potential meetings and critical situations. We imagine you are curious, eager to learn and able to work independently and as a contributing member of the team. Attention to detail, patience and a good sense of structure are highly essential to success in this position.

It would expect you to have experience with databases, SQL, Excel and have a general solid interest in IT. Experience with APIs and payment processors such as Adyen etc. would be both beneficial and advantageous.

• Remote from Spain.
• Start date: As soon as possible

About Exerp (Great place to work certified since 2015)

We are an industry-leading, international team of talented and easy-going professionals who thrive in a supportive, diverse culture of trust and mutual respect. As industry leaders, we take pride in sharing our expertise and knowledge within the sector and we value being generous – with time, intelligence, and knowledge.

We combine technical expertise and knowledge, world-class experience, innovation, and a burning desire to bring out the best in our people and our business partners.

We integrate our expertise, experience, systems, values, and people with our customers. This is achieved by listening and exploring possibilities; by integrating learnings and knowledge. It requires collaboration and trust. When challenges arise, we are responsive, calm, pragmatic and have the experience and creativity to find the right solutions – and to apply the lessons learned along the way.

We got here by blending traditional Nordic values like hard work, trust and not taking ourselves too seriously, with razor-sharp professionalism, deep specialist knowledge and hard-earned experience. We believe that to work with the best, you must be the best. This means we never stop learning and improving what we do – and how we do it.

Our clients are some of the largest and best-known fitness chains in the world. They have strong brands and loyal customers who demand a cost-effective, seamless experience – from taking out a membership, to signing up for a spin class, to processing monthly payments. Our customers rely on us to streamline their business and do it quietly, smoothly and with expert attention to detail.

Our workplaces reflect our culture and allow us to live our values while servicing our clients’ needs. The environment – whether in Copenhagen, US, Australia or anywhere else in the world – is modern, well-equipped, relaxed, open and welcoming. We create shared places where people interact, connect, share, and have the freedom to let their creativity loose.

At the same time, we provide the best tools and the right space for our specialists to work efficiently and expertly. Whether it is a chat by the coffee machine or a transatlantic brainstorm in our video conference rooms, we work with passion, energy, and style.