Technical Customer Support Engineer (Remote)

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Welcome to Nippon Gases | NIPPON GASES

European IT Infrastructure Engineer Communications

Job description

Nippon Gases is one of the leading companies in the industrial and medical gases business in Europe. We service more than 150,000 customers and have a diversified involvement in broad industries such as healthcare, food, manufacturing, metallurgy, chemical products, electronics, and energy.

We are looking for a skilled and motivated professional with strong communication and interpersonal skills as well as an understanding of standard business drivers. Working with various IT and business teams, the IT Infrastructure Engineer Communications Europe provides support in mail, mobile devices, VoIP Infrastructure, Teams Audio/Video and Rooms, Teams devices, and O365 user lifecycle. This person will report to the ITS Communications Manager for Europe.

Responsibilities:

• Works on European implementation and upgrade projects in the IT Communications area. Coordinates these projects with IT colleagues.
• Presents project status and results to colleagues and middle management.
• Trains colleagues in new technologies that are implemented by the European Communications team.
• Elaborates comprehensive documentation & procedures for both colleague IT engineers and end-users.
• Identifies issues throughout the IT team's responsibility area and recommends mitigating measures.
• Works on second support level having direct interaction with international end-users.
• Solves complex technical and organizational problems.
• Supports the Communications team by creating operating procedures and coaching other team members.
• Continuously strives to improve the IT team effectiveness by recommending policies and process modifications.
• Works under minimal supervision, enjoys working in a multicultural and diverse organization, and manages customer relationships to achieve the best results.
• Maintains a good working relationship with all service providers, vendors, and contractors to ensure that services received meet expected requirements.

Job requirements

Education:

Bachelor degree in IT (or equivalent through experience).

Professional Experience:

• 5 years experience in IT Infrastructure with focus on support in large client environments.
• Good knowledge of Mail and SMTP standards.
• Good knowledge of Teams phone system. Valuable also to have SBC knowledge.
• Good knowledge of Cloud Contact Centers. Valuable knowledge in Luware.
• Knowledge and experience with AD, O365 administration (Exchange Online, Intune, Teams, Azure AD) and PowerShell scripting.
• Able to lead international projects, manage and align activities between all project members and stakeholders, and maintain deadlines while working on several projects.
• Experience working in international teams.
• Able to handle unexpected high-priority workloads and plan accordingly.
• Eager to learn and can quickly adapt to new technologies.
• Occasional international travel will be required.
• Strong knowledge of the English language is a requirement; other EU languages knowledge is a plus.

About Us

Nippon Gases is one of the leading companies in the industrial and medical gases business in Europe. We aim to create social value through innovative gas solutions that increase industrial productivity, enhance human well-being, and contribute to a more sustainable future.

What can you expect from us?

We are an industrial company in which safety and integrity come first. We bet on the talent of each of our employees, creating opportunities for development and learning, as well as offering an environment of personal conciliation. Our employees are the key to achieving high customer satisfaction. We have a high commitment to society and respect for the environment. These values make us a great company with solid and continuous financial results.

Equal Opportunity Employment Policy

Nippon Gases is a company committed to equality and promotes an inclusive work environment free of any type of discrimination and harassment. We believe that the diversity of talent strengthens and increases our success. We have equality policies that guarantee employability and increase opportunities for all candidates.