Technical Customer Service Specialist with French, null

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Technical Customer Service Specialist with French

Client:

TDCX

Location:

Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Respond to and address customers' problems in a timely manner utilizing our support system
• Support customers in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issues if required.
• Utilize proprietary and external tools and resources to identify and resolve customers' inquiries
• Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience
• Understand the technical back end and operations of our project
• Improve and expand technical knowledge and familiarity with technical issues to better assist customers
• Perform any other duties and responsibilities assigned by management related to the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.
• Preferably with 2 years of working experience in the related field; however, fresh graduates are encouraged to apply.
• Possess strong time management skills and be motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Proficient with day-to-day usage of computers and mobile phones (e.g., familiar with e-mail, basic internet/hardware troubleshooting, mobile app installation and payments, etc.).
• Excellent verbal and written communication skills in English and the language of the supporting market.