Technical Account Manager

Your Role as a Strategic Technical Account Manager :

This role is for a highly experienced and passionate customer advocate who thrives in a complex technical environment. You'll be a strategic technical advisor to Appspace's key customers, ensuring their success and driving retention and growth.

A Day in the Life of a Strategic Technical Account Manager :

1. Client Relationship Management : Build and maintain strong, long-term relationships with key client stakeholders. Align customer business objectives with Appspace solutions to achieve customer business goals.
2. Technical Consultation : Act as a trusted technical advisor by providing expert technical advice and guidance to clients. Explain complex technical concepts to non-technical users.
3. Problem Resolution : Identify, diagnose, and resolve complex technical issues promptly and effectively.
4. Solution Implementation : Collaborate with cross-functional teams to implement and deploy technical solutions by managing client expectations, ensuring smooth and successful deployments.
5. Client Education : Conduct training sessions and workshops to enhance client knowledge and adoption of products and services.
6. Performance Monitoring : Monitor system performance, identify potential issues, and implement corrective actions to improve promptly.
7. Risk Mitigation : Proactively identify and mitigate potential risks to minimize service disruptions.
8. Continuous Improvement : Stay up-to-date with industry trends and emerging technologies to drive innovation.
9. Documentation : Actively write and maintain comprehensive documentation of customers deployments.
10. Cross-Functional Collaboration : Work closely with sales, engineering, product, support and leadership teams to achieve shared objectives.

What You’ll Need :

1. Education : Bachelor’s degree in Computer Science, Engineering, or a relevant field.
2. Minimum of 5 years of experience in a development role, preferably in a customer-facing capacity.
3. Strong technical background with a deep understanding of RESTful APIs, JSON data structures, and front-end technologies like HTML.
4. Hands-on experience with Microsoft ecosystem applications like Sharepoint, O365, MS Teams, Viva Engage and APIs.
5. Experience managing client projects, from requirement analysis to post-deployment support.
6. Familiarity with software development and API testing tools such as Postman.
7. Experience with complex SQL Database models, PowerShell scripting, Azure platform services and infrastructure tools.
8. Excellent communication and interpersonal skills capable of explaining technical concepts to non-technical users.
9. Proven ability to build strong relationships with clients.
10. Strong problem-solving and analytical skills.
11. Ability to manage multiple priorities and work under pressure.
12. Proficiency with ticketing systems and CRM tools.
13. A passion for customer success and a commitment to delivering exceptional service.

The Perks of Working for Appspace :

For all our team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage and mental health resources.

Additional perks include :

• Remote work opportunities
• A casual dress work environment
• Reduced working hours in August
• Training allowance
• Training days off