Supervisor de limpieza INDUSTRIAL

We are seeking a dedicated and dynamic Front Office Agent / Night Auditor to join our team at DoubleTree by Hilton Madrid Prado. This role is pivotal in ensuring that guests experience a warm welcome and exceptional service throughout their stay. You will be responsible for managing front desk operations, including check-ins, check-outs, room assignments, billing, and night audit functions, all while promoting a positive and professional work environment.

Required Profile

• Experience : Minimum of 1 year in a similar role
• Education : Diploma or equivalent
• Languages : Spanish (native / bilingual), English (professional usage, C1 level)
• Competencies : Teamwork orientation, Customer and results-focused approach, Strong analytical skills, Dynamic personality, Excellent communication skills

Key Responsibilities

• Guest Service Excellence : Greet and guide guests with a friendly and proactive approach, ensuring a positive experience throughout their stay. Anticipate guest needs and provide personalized assistance.
• Front Desk Operations : Manage room assignments, check-ins, check-outs, and telephone inquiries efficiently. Handle billing, collections, cash management, and reservations accurately.
• Night Audit & Shift Management : Work night shifts as required, performing night audits and executing end-of-day closures. Ensure all procedures are correctly followed during the night shift.
• Loyalty and Sales Initiatives : Promote and apply the hotel’s loyalty program to enhance guest engagement. Identify business opportunities by implementing same-day selling, upselling, and cross-selling strategies to maximize revenue and occupancy.
• Commercial Agreements & Channel Management : Ensure the correct application of commercial agreements, promotions, billing processes, and credit policies. Monitor room availability across distribution channels and adjust rates accordingly.
• Interdepartmental Collaboration : Work closely with various hotel departments to maintain a seamless service delivery and guest satisfaction. Foster a professional, positive, and high-quality work environment.
• Issue Resolution : Efficiently manage guest complaints or incidents, ensuring timely resolution and escalation to supervisors when necessary.

This role is perfect for a proactive individual with a passion for hospitality and a knack for problem-solving. If you are eager to contribute to a high-performing team and help deliver outstanding guest experiences at DoubleTree by Hilton Madrid Prado, we encourage you to apply.