Strategic Project Manager

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Descripción del trabajo

Service Technician for Remote Support (Spanish Speaking) - Electric Vehicle Charging Solutions

• Full-time

Delta Group established our EMEA operation in 1995 with regional headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow." For nearly 20 years, Delta EMEA continues to dedicate itself to R&D to support the most important businesses with advanced energy-saving technology and solutions. With the acquisition of Energy Systems business from Ascom, a Swiss company in 2003, and Eltek ASA, a Norwegian company in April 2015, Delta has inherited excellent engineering resources and power design knowledge since 1906 and further developed into telecom, industrial, and medical markets. It is a significant step forward in Delta’s ability to offer complex high-power solutions, a broader product portfolio, and strengthen Delta's position in the European market.

We are looking for a native Spanish-speaking Remote Support Engineer Level 2 for our service operations related to the Electric Vehicle Charging Solutions Team.

As part of the Remote Support Team, you will support customers and colleagues with diagnostics and troubleshooting related to our full range of EV Chargers. Once diagnostics are completed, you will order spare parts, book field service technicians, and finally remotely support the field service technician to complete the job and restore the product’s functionality. Our team manages both preventive and corrective maintenance. Most of our customers are professional clients (B2B), although we sometimes need to support the end clients too when required. Level 2 engineers also support Level 1 Support reps when Level 1 cannot solve the issue directly, and in turn, we ourselves seek advice and support from Level 3 when needed.

Your Key Responsibilities:

1. Handle service cases to closure in our case handling system.
2. Provide support to Level 1 when required.
3. Escalate complicated issues to Level 3.
4. Perform remote diagnostics and service of products.
5. Initiate on-site interventions (to be done by service partner in the country/region):
6. Create adequate repair instructions.
7. Determine required spare parts.
8. Request and provide support to field service engineers.
9. Test the product after service.
10. Communicate the results to the customer.
11. Occasionally conduct training for Level 1, customers, and service partners.
12. Occasionally perform onsite troubleshooting.
13. Periodically handle onsite field service to keep own knowledge and skills up to date.
14. Communicate identified product issues to Quality and Master Service Engineer.

Minimum Requirements:

1. Educational degree in electrical maintenance, electro-technical services, electrical engineering, or related majors.
2. Certified for service and maintenance in electrical installations.
3. Good understanding of networks and computers.
4. Good technical analytical and diagnostics skills.
5. Very good communication skills in English and Spanish.
6. Experience with service processes.
7. Good general knowledge of MS Office.
8. Driver’s license Class B is considered a plus.
9. Experience from a similar remote support role or field service role.
10. Organized and able to work in a fast-paced environment with shifting priorities.