Store Manager- Marc Jacobs, ECI Marbella

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Store Manager to join the team based in El Corte Inglés, Marbella.

As the Store Manager, you will be an ambassador of the brand, running the ECI Marbella store and ensuring maximum profitability and productivity.

You will be an inspiring and motivating leader and coach, developing the store team to higher performance, ensuring that customers receive the highest standards of service. You will champion clienteling in your store and encouraging your team to build meaningful and sustainable relationships with their clients.

You will be accountable for promoting brand engagement and loyalty to clients, in particular, VICs and VVICs, in order to guarantee store business goals. You will be accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guarantees compliance with all processes and guidelines set by the HQ in order to bring the store to its full potential.

Job responsibilities:

Team Leadership & Engagement

• Provide continuous coaching support to your team, identify their training needs, and craft tailored development plans.
• Identify, recruit and develop talents and work with HR to secure succession plans.
• Organise your team in an efficient manner according to business needs and delegate responsibility.
• Translate strategic and business goals into concrete and individual actions and objectives.
• Set ambitious yet attainable store targets; monitor performance diligently to ensure these are met.
• Cultivate a positive workplace atmosphere where creativity is welcomed and empowerment is standard practice.
• Take part in the recruitment, training, evaluation, motivation and development of the staff.
• Network with Marc Jacobs and LVMH colleagues to share best practices.
• Be the voice of HQ communicating strategic vision, targets, projects and initiatives and ensuring that the team are consistently displaying the Being LVMH Values & Behaviours.

Business & Client Development

• Behave as a Marc Jacobs Ambassador, sustain and promote the culture of the brand internally and externally.
• Lead and develop the store success through informed business strategies that engage all relevant stakeholders.
• Champion and develop a customer centric and service mindset in store.
• Identify key opportunities and best practices for the store and support them with the training and development of the team in this key area.
• Maximise the potential of all product categories carried in the store, capitalising on all available support (visual merchandising, training, clienteling, events, HR team...) and fostering synergies between categories.
• Build a loyal Clientele, leveraging all clienteling tools from the CRM team.
• Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client retention objectives.
• Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations.
• Attract and recruit new clients from personal network and external partners.
• Be aware of the competitive landscape and market trends.

Operations

• Ensure policies, operational standards and procedures are communicated, understood & implemented whilst also proposing any improvement actions.
• Monitor store controllable expenses and partner with Finance on the review and action of the monthly P&L.
• Take accountability alongside Store Support for the health and safety management of the store.
• Supervise loss asset protection and risk management.
• Control stock loss within the boutique budget and implement stock audits effectively.
• Ensure that the team are fully trained and understand the Company systems relating to point of sale and cash handling/stock loss control.

Main selection criteria:

Extensive management retail experience in the luxury goods sector
Existing International Clientele network
Experience in managing VIP client events
Excellent communication and relationship building skills
Outstanding sense of customer service, sense of initiative and commercial creativity with fashion sensitivity
A passion for Marc Jacobs and our collections
Strong knowledge of fashion and trends
Keen interest in culture and art
Fluency in English (essential) and in a second language (preferred)