Software Developer

Descripción del trabajo

MAIN RESPONSIBILITIES :

• Welcome clients and proceed with the sales following the Maison’s selling ceremony
• Actively contribute to boutique turnover
• Develop loyalty of existing clients through clienteling actions and follow-up clients all along their journey with the Maison
• Follow boutique’s & personal action plans to reach sales target
• Understand the boutique KPIs and follow related action plans defined by Boutique Management
• Participate in commercial & non-commercial events for the Maison
• Support other Sales Associates to achieve boutique target

BRAND EQUITY & AWARENESS

• Know the Maison’s products, history and know-how
• Be a referent for Watchmaking, HWM, Patrimony…
• Develop general knowledge on the competition
• Follow Brand visual identity (VM, day-to-day maintenance…)

CLIENTELING, CLIENT EXPERIENCE & IN-BOUTIQUE JOURNEY

• Prepare the boutique to welcome clients
• Serve omni-channel clients (boutique appointment, boutique pick-up…) to ensure seamless journey across the whole Maison network
• Personalize relationship with clients & anticipate their needs
• Showcase the in-boutique client experience (café, Atelier d’Antoine…) and provide support when needed

CLIENT SERVICES

• Receive clients for repairs drop-offs and pick-ups
• Gather client information (product aesthetics & conditions, client request, pre-approved / declined services…)
• Communicate all relevant information (intervention requiring to be sent overseas, lead time, price, fees on declined cost estimate, brand policies)
• Register the products for repair / maintenance
• Perform CS activities allowed in the boutique
• Inform clients (on his / her repair (cost estimate, status)
• Foster business opportunities through CS (cross-selling)

OPERATION EXCELLENCE

• Be aware of products in stock
• Contribute to operational tasks (stock counts, replenishment, price tags update, consumables management…)
• Build operational knowledge on all digital tools (sales, CRM, CS, omni-channel, back office…)
• Comply with Maison’s policies & commercial rules

ABOUT YOU :

• You are result-oriented, ambitious
• You have a proper sense of luxury and pay attention to details and excellence
• You are able to thrive in a fast-paced, client-centric environment
• You put client experience and hospitality at heart
• You are a strong team player, empathetic, collaborative