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ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people - we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.
JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. If you enjoy dynamic and agile environments and providing creative solutions for the business, then this role is just for you!
As a Subject Matter Expert (SME), you will play a crucial role in ensuring that the conditions agreed upon with each customer are correctly implemented in our systems. You will lead and monitor a team of 8 externalized individuals working with a third-party partner. This role involves significant interaction with the sales department and requires a strong analytical mindset to analyze incidents, propose improvements, and work closely with sales and customers. You will have end-to-end accountability for the process, including ensuring accurate billing as per agreements and analyzing registered incidents.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
WHAT YOU NEED TO SUCCEED
Experiences & Qualifications
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
ADDITIONAL INFORMATION
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.