ServiceNow HAM /SAM Product Architect (f/m/d)

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ServiceNow HAM /SAM Product Architect (f/m/d), Madrid

Client:

SIEMENS HEALTHCARE, S.L.U.

Location:

Madrid, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of ServiceNow HAM /SAM Product Architect and you will be part of the Global Digital Workflows team with focus on the automation of current IT Services. As a ServiceNow HAM/SAM Product Architect you will be responsible for actively guiding an international team of developers and business analysts to deliver high-quality and secure ServiceNow best practices solutions.

Your tasks and responsibilities:

• Interacting with project team members, stakeholders as well as working closely with the vendors.
• You evaluate enhancement/customization requests, provide design recommendations, and document technical requirements.
• Support the development, documentation, implementation, and maintenance of Configuration Management and Asset Management processes, procedures, and policies.
• You validate Solution Designs in Service Device Lifecycle Management created by Business Analysts to meet the overall Healthineers Enterprise Architecture.
• Design and implement ServiceNow SAM/HAM and CMDB solutions that meet business requirements and adhere to industry best practices.
• You provide technical leadership and guidance in the design, development, and implementation of ServiceNow solutions and ensure adherence to ServiceNow best practices and guidelines.
• As we are a quality regulated company your architectural designs need to be compliant to Siemens Healthineers quality, security and data protection regulations. All necessary measures are driven by you.
• You are collaborating with an international setup of Testers, Business Analysts, Business Stakeholders.
• Collaborate with cross-functional teams, including business stakeholders, functional teams, and technical teams to identify, design, and deliver technical solutions.

Your qualifications and experience:

• You have successfully completed a university degree in the field of IT.
• You have at least 2-4 years of IT work experience in Design and Architecture of Solutions in IT service management frameworks.
• You have gathered over the past 2-4 years in at least 2 of the following ServiceNow modules expert knowledge: ITSM, ITOM, ITAM, SPM, SecOps, IRM/GRC.
• You have strong experience in the field of Hardware Asset Management and Software Asset Management (e.g. ServiceNow) and in understanding workflows and integrations for service automation.
• You already have very well-founded, many years of professional experience and further qualifications in this field, but no degree? Then we also look forward to receiving your application.

Your profile and skills:

• Your ability to lead discussions on relevant business topics in English language is the basis for efficient and eye-level communication with colleagues and partners worldwide.
• You are able to develop and present solution concepts and decision templates from an economic point of view and to obtain decisions.
• With your high level of social competence and teamwork, you can interact with stakeholders on an equal footing, build a trusting relationship and manage commitments.
• We lead by being lean − Just like us, you have the competence and take responsibility to question our processes and continuously improve them in the interest of the customer.
• You are able to identify risks, document them and communicate along developed mitigation measures.
• Good communication, presentation & teamwork skills with cross-functional, intercultural teams.
• Certified ServiceNow System Administrator.

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal-opportunity employer, we are happy to consider applications from individuals with disabilities.