Service Sales Engineer

Company Description

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

Job Description

The Service Sales Engineer is responsible for driving service sales growth by promoting and selling maintenance contracts, upgrades, spare parts, and other service solutions to new and existing customers. This role ensures customer needs are met with high-quality solutions that maximize uptime and efficiency of TOMRA Food equipment. The main job duties of a Service Sales Engineer in this role include:

• Conduct customer visits, presentations, and negotiations to drive service sales in the Business Unit.
• Propose and execute strategies to improve service quality and customer satisfaction.
• Collaborate with other departments to ensure seamless service delivery and customer experience (FSE / Sales / Local Leaders / Global Solutions / Supply Chain…).
• Prepare and present regular reports on performance and service sales activities.
• Stay updated with industry and market trends, and competitor activities to identify opportunities.
• Develop and execute sales strategies for service solutions, including maintenance contracts, spare parts, and machine upgrades.
• Identify new business opportunities within the installed base and proactively approach customers to propose service offerings.
• Work closely with Field Service Engineers and the Service Team to assess customer needs and recommend tailored solutions.
• Ensure a high level of customer satisfaction by following up on service sales commitments and providing after-sales support.
• Collaborate with the service planning team to optimize contract execution and customer support.
• Provide input for pricing strategies and service product development based on market feedback.
• Maintain accurate sales records and reports in the CRM system.
• Support marketing campaigns in the Business Unit.
• Machine performance analysis and propose improvement to the customer.

Qualifications

• Bachelor's degree in Technic, Business, or a related field.
• 3+ years of experience in technical sales, service sales, or a similar role, preferably in the food processing or industrial machinery sector.
• Strong understanding of after-sales service models, contracts, and customer support processes.
• Communication and negotiation skills, with the ability to build strong relationships with customers.
• Ability to work independently and proactively to identify and pursue sales opportunities.
• Willingness to travel frequently to customer sites within the assigned territory.
• Proficiency in CRM systems and Microsoft Office Suite.
• Fluency in English, and in a 2nd language at least French or Spanish.
• People person & motivator, that feels and knows the challenges our Field Service Engineers face and can report them in a correct manner.
• Strong sales skills with a track record of meeting or exceeding targets.
• European travel may be required but will not be more than 50% of your working time.

Additional Information

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential.