Service Manager - Investment Accounting & Insights (IAI) - Temporal

Service Manager - Investment Accounting & Insights (IAI) - Temporal

120468

Our opportunity

The purpose of a service manager is to ensure the smooth, efficient, and customer-centric delivery of IAI services, while continuously striving for service excellence and driving organizational growth. They oversee and coordinate service delivery within an organization, manage customer requests and issues, and strive for service excellence while driving organizational growth.

This is a temporary position of 1 year with possibilities of continuity afterwards.

Your role

A service manager is responsible for overseeing and coordinating the delivery of IAI services within an organization. Their primary purpose is to ensure that services are delivered efficiently, effectively, and in line with the organization's objectives and customer expectations. They play a crucial role in maintaining high levels of customer satisfaction by managing service requests, resolving issues, and continuously improving service delivery processes.

Service managers collaborate with various teams, including customer support, operations, and technical teams, to ensure smooth IAI service operations. They develop and implement service strategies, policies, and procedures to streamline service delivery and optimize resource utilization. Additionally, service managers monitor key performance indicators (KPIs) to assess service performance, identify areas for improvement, and make data-driven decisions to enhance service quality.

Another important aspect of a service manager's role is stakeholder management. They engage with internal and external stakeholders, such as customers, vendors, and partners, to understand their needs, gather feedback, and build strong relationships.

As a Service Manager – Investment Accounting & Insights (IAI), your main responsibilities will involve:

• Developing a holistic understanding of the economics of operations, including the link between financial targets and how the business is run.
• Proactively seeking industry operations best practices and emergent trends and making them relevant for the business strategy.
• Navigating organizations and influencing stakeholders, relationships, budget constraints, dependencies, and decision-making processes.
• Developing a multi-faceted view on business drivers and their implications on individuals, operating assets, operations, financial aspects, technology, and locations.
• Analyzing and proposing operational KPIs against industry best practices.
• Formulating a strategic vision on the operational side of the business.
• Articulating how to position people, capabilities, assets, and systems towards the strategic vision.
• Developing and evolving processes and operating assets toward the organization's strategic vision.
• Creating a trusted environment where each team member can work at their best.
• Coaching and assessing team members in establishing and leading high-performing teams.
• Leading the functional area, setting objectives, reviewing performance, and providing ongoing feedback.
• Supporting end-to-end projects and enabling the rollout of project outcomes.
• Directing and balancing strategic and tactical solutions to achieve desired business outcomes.
• Investigating and developing enhancements and balancing quick fixes with long-term improvements.
• Understanding business trade-offs and consequences of decisions.
• Developing and managing investment business processes to achieve business objectives.
• Delivering outcomes by enabling and running processes aligned with industry best practices.
• Monitoring business performance against internal metrics.
• Managing operational risks that affect the business.
• Leading a diverse functional team and ensuring staff have the necessary skills to meet objectives.
• Creating a people management plan as part of the business planning process.
• Taking ownership of service delivery and managing strategic KPIs.
• Promoting agile working and self-organized teams.
• Taking accountability for all aspects of the service.

Your Skills and Experience

As a Service Manager – Investment Accounting & Insights (IAI), your skills and qualifications will ideally include:

• Effective communication.
• Organizational agility.
• Stakeholder management.
• Customer service.
• Innovative thinking.
• General management skills.
• Ability to inspire and coach autonomous teams.
• Knowledge of databricks technology and architectures.

#LI-Hybrid

Primary work location is Barcelona, Via Augusta. Please apply with your CV in English.

Who we are

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich, millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling businesses and communities to face a world of risk with confidence.

Diversity & Inclusion

At Zurich, we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.

Be challenged. Be inspired. Help us make a difference.

Location(s): ES - Barcelona

Schedule: Full Time