Senior Technical Writer

At Fadata, we take pride in our ability to adapt quickly to the ever-changing needs of our market and customers. This means that you, too, should be ready to embrace change as circumstances evolve. If you're excited about a fast-paced, dynamic environment where strategy is set but flexibility to grow with the market remains, then hit the apply button.

We have a bold vision : to become the global standard for core software solutions in the insurance industry. Our aim is to achieve this by developing a truly cloud-native solution that can scale limitlessly—and we want you to be part of that journey.

Our values— Trust , Openness , Passion , Innovation , and Care —serve as our guiding compass. They shape how we work every day, our relationships with clients, and the way we collaborate as a team.

As a Senior Technical Writer, you will author technical documentation for administrators, operators, and business consultants that represent the different user personas of the core INSIS product and its accompanying software modules. In this position, you will be part of the Product Development team, collaborating with Product Management, Quality Assurance, and other stakeholders to gather information and produce high-quality content that meets the needs of our customers and partners. The deliverables include conceptual articles, follow-along procedures, release notes, documentation for APIs and web services, and video tutorials.

Your responsibilities

• Collaborate with various teams to produce exhaustive and accurate technical documentation for both technical and non-technical audiences.
• Author new documentation based on feature requirements, user stories, specifications, direct input from developers and SMEs, and first-hand use of the product.
• Curate and proofread documentation to ensure linguistic accuracy and consistency of style.
• Work with partner-facing organizations (e.g., Technical Support, Customer Success, Professional Services) to collect feedback and incorporate it into documentation.
• Enrich the documentation with screenshots, flowcharts, and visuals to make it more user-friendly.
• Proactively research product changes and determine the need and scope of edits and improvements.
• Mentor more junior colleagues and share knowledge across the board.

What you bring to the table

Experience & Qualifications

• A minimum of 3 years of proven track record as a Technical Writer or transferrable authoring experience in a software development environment.
• Excellent communication skills (both verbal and written) and fluency in English (preferably backed up with a certificate).
• Proficiency using Atlassian Confluence and Jira software or other documentation publishing tools.
• A systematic approach in learning, using, and writing about business applications, software, and technology.
• Knowledge of Agile and Scrum workflows.

Soft Skills

• Solid problem-solving skills, attention to detail, and critical thinking.
• Impeccable time management and effective effort estimation.
• Good sense of business value and ROI in planning and delivery.
• Continuous learning and upskilling habits and practices.

Nice-to-Haves

• Technical acumen :
• Basic coding or scripting skills.
• Experience documenting APIs or REST and SOAP web services.
• Knowledge in SQL.
• Familiarity with ML / AI tools in aid of content creation and curation.
• Previous professional exposure to the insurance or fintech domain.

Why you should join us

• Become part of a fast-growing insurance software vendor with multinational teams across Europe – we actually have +15 nationalities in our company.
• Work from anywhere across Europe. We have a flexible home office policy and more than 5 international offices.
• Receive a competitive remuneration package together with great opportunities for personal and professional growth.
• A positive company culture built around people's wellbeing.
• No meetings time when we can focus on our main tasks.
• Work in a dynamic environment with an exceptional team that is always ready to help.
• A half-day off the second Friday of the month, so you can focus on passion projects, boost your creativity, or spend time with your loved ones.

If you are interested in this role, we will be glad to hear from you.