(Senior) Product Manager, Customer Care (m / f / d) - Barcelona

Descripción del trabajo

Who we are Deutsche Telekom is one of the world's leading integrated telecommunications companies, leading in customer experience, technology, and business productivity. We are more than just an infrastructure company; we are a trusted companion in an increasingly complex digital world – at home and at work, anyplace, anytime. We connect everyone to the opportunities of now. We believe in the compatibility of economic, social, and ecological aspects and are committed to acting responsibly along our entire value chain.

At Deutsche Telekom, there is a place where passionate talents innovate, learn, and grow: Products Innovation Experience (PIX). With leading experts from competence centers like Experience Design, Artificial Intelligence, and Software Development, we collaborate with a strong customer-centric approach towards one goal: to create human-centered product and service experiences for millions of customers across Europe. We have unique capabilities for innovating a sustainable future, access to the latest technologies, exclusive sources of trends and insights, and a global partner network across industries. The core of PIX is its people, celebrating a brave and curious innovation culture.

What we provide We aim to create a positive and strong impact in our projects and company, as well as our society and environment. We appreciate and believe in:

• Value-based innovation culture
• Satisfied, engaged, and diverse team
• Worldwide collaboration with top domain experts and inspiring colleagues
• Influence on the digitalization journey of millions of customers
• Possibility to join varying B2C and B2B projects across different product and service categories
• People leader to serve individual growth and career development
• Access to broad horizontal and vertical learning and training opportunities
• Hybrid work with office location in Barcelona, Madrid or Valencia and in-person meetings based on project needs and individual needs only (up to 20% travel time)

Your role The advertised position is in the Design & Customer Experience team and offers the opportunity to work with a diverse and international group of innovators on a variety of products and innovation horizons. We are looking for a Senior User Interface (UI) Designer (m / f / d) with profound expertise in User Interface Design and Design Systems to take over a central role in the Design Team responsible for quality and consistency of Deutsche Telekom’s digital touchpoints.

You will contribute to:

• Rollout and implementation of a new UI Design language within various digital touchpoints
• Conducting Design critiques and giving Design Direction to teams
• Further develop Deutsche Telekom's UI Design language and continuously update components and guidelines
• Collaborate with other disciplines to improve the UI & UX Design for all digital touchpoints
• Collaborate with our Design Systems Team to translate Design requirements into components for various platforms
• Identify customer insights and translate customers' perspectives into tangible experience concepts
• Create inclusive user experiences for digital customer touchpoints, ensuring compliance with accessibility standards (e.g., WCAG 2.2 AA)
• Improve user experience end-to-end along customer journeys
• Craft experience prototypes of various fidelity levels
• Validate user experience concepts with customers
• Provide customer-centric storytelling and solutions for business decisions
• Explore and transfer newest technologies into experience solutions
• Share knowledge and skills and help colleagues and team to grow

Your profile The advertised position requires a selected set of experience and skills:

• Bachelor's and Master's degree in design (e.g., user experience design, interaction design) and 6 years of work experience in user experience design
• Very strong UI and Visual Design skills
• Expertise in the creation of Design Languages, Visual Identities, and the documentation in Design Systems
• Ability to give specific and actionable feedback and design guidance
• Digital concept and solution expert with profound practice of crafting digital User Experiences
• Expert in creation, structure, and usage of accessible design systems
• Profound understanding of Atomic Design and / or other systemic design approaches
• Basic knowledge of Frontend development technologies (CSS, JS, HTML)
• Method expert for user experience and interaction design related activities
• Domain expert with experience of applying user-centric and accessibility-focused design activities
• Communicator who supports decision makers to challenge conventional practices
• Ability to convey messages across neighboring domains
• Storyteller with the ability of visualizing ideas and solutions
• Future thinker with knowledge of user experience design trends

You are driven by curiosity and empathy, thrilled to explore positive use of technologies for human beings and the environment. You embrace complex challenges and problems, inspire new ways of thinking, and rank team always over ego. T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.