Senior Mobile App Developer - (remote in Spain)

Descripción del trabajo

As a department head, the Front Office Director strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Also, he / she is responsible for ensuring a warm welcoming and seamless departure experience for all guests in addition to communicating guest information throughout the hotel.

Candidate Profile (M / F / D) :

• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
• Experience as a Front Office Manager or 2 years of experience as Assistant Front Office Manager.
• Able to work in a changing environment.
• Fluent in English written and spoken (another language is a plus).

Core Work Activities :

1. Leading Guest Services Team :

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

2. Maintaining Guest Services and Front Desk Goals :

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

3. Ensuring Exceptional Customer Service :

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

4. Additional Responsibilities :

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and / or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.