Senior / Lead Qa Engineer

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Descripción del trabajo

Monitoring & Observability Administrator (Women only)

UNICC is the core shared service provider for the United Nations system, providing agile, cost-effective, UN-audit compliant high value digital business solutions.

As part of UNICC operations growth and to strengthen capabilities to ensure operations continue to deliver value and growth, the Monitoring team has the need to fill specific skills gaps to continue to provide customer excellence.

The monitoring team is composed of 5 dedicated monitoring administrators, 3 Senior monitoring administrator consultants, 1 monitoring administrator consultant, and the team lead, functioning from Valencia Base and Nearshore locations.

Location : Valencia, Spain or remotely within the CET / GMT time zone.

The consultant should be proficient in Monitoring, especially in SCOM, Checkmk, and Elastic monitoring tools to provide Observability with significant to advanced experience in a complex enterprise environment.

Programming capabilities are required, and DevOps practice is desirable.

The consultant should also be experienced enough to be autonomous in the activities.

Scope of Work / Duties of Consultant :

• Administer the monitoring infrastructure (SCOM / Checkmk / Elastic), ensuring that it is stable, up to date, well designed, properly tuned, and maintained.
• Extend the current infrastructure and / or implement a new infrastructure following capacity management plans.
• Develop monitoring, improve / configure / maintain.
• Develop integration through APIs.
• Develop ad-hoc monitors when required.
• Develop and maintain automations using Ansible.
• Develop reports.
• Identify and troubleshoot known problems and document solutions.
• Provide guidance to Tier 1 workforce.
• Provide guidance and coach team members when needed.
• Create relevant statistics for the several monitoring tools.
• Perform required tasks in maintenance windows.
• Provide “stand-by” services on a rotation basis during weekends, holidays, and outside of normal working hours.
• Perform other duties as required.

The resource MUST have the following skills and experience :

• Good experience with SCOM, Checkmk, Elastic Observability (Elasticsearch & APM) Monitoring tools.
• Programming skills in .NET, C#, Python.

The resource SHOULD have the following skills and experience :

• Knowledge of other Monitoring tools like OEM or Prometheus is also desirable.
• Experience in Full-Stack Observability platform is also desirable.
• Experience with automation tools and runbooks like Ansible, YAML is also desirable.
• Experience with KQL, ESQL, PromQL, JSON and dashboards in Kibana is also desirable.
• Experience with reports, SSRS, PowerBI is also desirable.
• DevOps practice is desirable.

Required Soft Skills :

• Customer facing experience and oral communication skills.
• Ability to write documentation & reports.
• Creativity / ability to find innovative solutions.
• Willingness to learn on the job.
• Conflict management & cooperation.
• Experience and understanding of complex enterprise environments.

Required certifications :

• Any of the following certifications :
• Elasticsearch engineers.
• Elastic Observability Engineer.
• System Monitoring with Checkmk.
• System Center Operations Manager.

Desirable certifications :

• Relevant industry certifications.
• Monitoring tools certifications.
• Programming language certifications, preferably either .NET, C#, Python.

On-call requirements :

One week per month (rotation is subject to the number of team members).