Senior IT CRM Manager (Pharma Sector)

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Further supporting our growth and innovation momentum, we are establishing a new Global Capability Center in Barcelona to deploy new capabilities to effectively support its global commercial and functional teams. Located in the upscale Eixample District in the heart of Barcelona, Galderma’s Global Capability Center offers numerous possibilities for professional development such as exposure to global and cross-functional projects and access to global career opportunities.

At Galderma we’re unique and we embrace difference.

Whether it’s the unique breadth of our integrated offering that covers Aesthetics, Consumer, and Prescription products; or our commitment to recognising and rewarding people for the contribution they make – working here isn’t like anywhere else.

At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

We’re establishing a new Global Capability Center in Barcelona supporting our global commercial and functional teams. Located in the upscale Eixample District in the heart of Barcelona, Galderma’s Global Capability Center offers the possibility for professional development through exposure to global and cross-functional projects and access to global career opportunities.

Job Title: JR013239 Senior IT CRM Manager (Pharma Sector)

Location: Barcelona, Spain. Hybrid

Job Description

The Senior IT CRM Manager leads a global team managing CRM solutions across approximately 50 markets worldwide. The role focuses on delivering high-quality services through Veeva and Salesforce platforms within the Pharma sector, ensuring operational excellence, regulatory compliance, and continuous improvement. This role is part of a team reporting to the Global IT Director for Commercial & Digital. Office location is Barcelona.

Key Responsibilities

• Implement IT Management and IT Business Partner plans to deliver CRM systems and application development, including Veeva solutions specific to the Pharma industry, ensuring compliance with Galderma's guidelines and policies.
• Lead a team providing CRM services across the company, ensuring high-quality delivery and continuous improvement of Veeva and Salesforce platform services.
• Manage the deployment, customization, and integration of Veeva CRM solutions, ensuring alignment with commercial operations and regulatory requirements.
• Analyze and document business processes, leveraging Veeva functionalities to enhance sales force effectiveness, regulatory compliance, and customer engagement.
• Provide strategic IT business partnering, offering expert advice on Veeva platform enhancements and Salesforce integrations.
• Ensure the delivery and quality of CRM services provided by the team, maintaining high standards and timely support.
• Stay up-to-date with Veeva releases, Salesforce updates, and industry trends to improve Galderma’s technology landscape.
• Oversee technical support for Veeva CRM-related issues, ensuring rapid resolution and minimizing disruptions.
• This role manages CRM solutions across approximately 50 markets worldwide, ensuring seamless service delivery and compliance with regional requirements across diverse countries and cultures.

Skills & Qualifications

• Advanced knowledge of Veeva and Salesforce platforms within the Pharma sector.
• Proven ability to lead teams and manage CRM projects, delivering high-quality services and process improvements.
• Strong problem-solving skills tailored to Pharma industry challenges
• 5-8 years in IT CRM management with specific experience in Veeva solutions for Pharma
• Bachelor’s Degree in IT, Business, or related field (or equivalent experience).

What we offer in return

As the Senior IT CRM Manager at Galderma, you will be responsible for implementing a CRM system for our global operations, making critical decisions while managing a team. In return, we offer a competitive compensation package, opportunities for professional growth, a collaborative and supportive work environment, and the chance to make a significant impact on our global CRM strategy. Additionally, we provide comprehensive health benefits, flexible working arrangements, retirement plans, employee recognition programs, and an inclusive culture that values your unique perspectives and ideas.

Next Steps

• If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.