Senior IT administrator

Pactera EDGE, a global provider of technology and digital platform services, is looking for a Senior IT Administrator who will be working on global projects and supporting the European team’s activities and growth. The ideal candidates are tech professionals based in Barcelona, Spain.

Responsibilities:

• Helpdesk support for European offices and operation.
• Define, manage, and ensure the evolution of the systems architecture including hardware infrastructures, servers, and the rest of the network components.
• Define and implement improvement and transformation projects and the systems’ architecture.
• Follow-up and monitor the current systems (such as O365, Azure, Netapp, VMware).
• Define action protocols in case of incidents of the company’s IT services and resolve them or escalate if needed.
• Define and execute backup policies.
• Manage suppliers and contracts for IT and phone services.
• Work closely with the Infosec team to comply with policies, procedures, and internal controls related to ensuring the security of IT services.
• Continuously update the business continuity plan and Disaster Recovery.
• Maintain updated documentation of the IT procedures.
• Manage the inventory and warranty of all IT assets in Europe.

Required:

• Experience in VMware virtualization on NetApp.
• Experience in Cloud Azure and AWS environments.
• Advanced knowledge of Windows OP.
• Communication and dialogue skills with different corporate levels.
• Experience in network administration.
• Experience in administration of Office 365.
• English proficiency sufficient to work in this language.
• Primary Skills:
• Desktop / Laptop support (Hardware / Software / Local Office Applications, Encryption, Security settings).
• Active Directory.
• Office Telecom and Voice Over IP knowledge.
• Network and storage.
• Basic Office 365 knowledge.
• Asset Management (IT assets in and out and IT asset life cycle).
• Vendor and supplier management.
• Alarm management in the office (managing alarm PINs and availability 24h).
• Onboarding and offboarding and Physical Office Access management (assigning card or fingerprint, also deleting users from system).

Good to have:

• Cloud knowledge.
• Virtual Machine knowledge.