Senior Community Manager | (OYP-765)

Hi, we're Fever. We're excited you are checking out this job offer. We are the leading global live-entertainment discovery tech platform with a clear mission: To democratize access to culture and entertainment. How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.

About the role

1. Working hand-in-hand with our Strategist team to have a 360-degree perspective on Social Media. Carrying out relevant research, gathering insights, testing new tools, evaluating latest trends and adapting necessary practices.
2. Developing well thought out content proposals aligned with multichannel content strategies, to cater to our different target audiences.
3. Scheduling content and engaging our users through original and compelling copies.
4. Bringing your own unique ideas on how to improve and manage our international communities in social media.
5. Monitoring and reporting on feedback and online reviews, collaborating with our Agents' team. Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
6. Setting KPI's for our strategy: monitor, track, analyze and report on performance on social media platforms.
7. Building relationships with partners, customers, potential customers, industry professionals and influencers.
8. Encouraging collaboration across teams, markets and departments on social media strategy.

About you

1. Proficiency level in oral and written English and Spanish. French, Portuguese or Italian are a plus.
2. Deep passion for Digital Marketing.
3. Bachelor degree or equivalent combination of education and experience focused on digital portfolio projects.
4. At least +5 years of experience as a community manager or similar role.
5. Management skills and strong interpersonal, oral and written communication and presentation skills.
6. Proactive entrepreneur: a can-do person who takes on tasks proactively, takes ownership and communicates well within a team. Attention to detail, critical-thinker and problem-solver.
7. Stays up-to-date with digital technology + media trends, through ongoing research, and understands how this affects the world of Socials. Strong understanding of what makes content popular online.
8. Canva master and a pro-editor of short-engaging videos. Experience with design/edit tools (Photoshop, Illustrator, CapCut etc.) is a plus.
9. Ability to adapt to the extremely fast-moving world of a digital startup business.
10. Ability to identify and track relevant community KPIs.
11. Love being part of a dynamic team in a growing company. Being able to work in teams towards a shared goal.
12. You are based or able to relocate to Madrid, Spain.

Benefits & Perks

1. Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
2. Opportunity to have a real impact in a high-growth global category leader.
3. 40% discount on all Fever events and experiences.
4. Work in a location in the heart of Madrid, with possible travel across our markets.
5. Home office friendly.
6. Responsibility from day one and professional and personal growth.
7. Great work environment with a young, international team of talented people to work with!
8. Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
9. English and Spanish Lessons.
10. We have free food, drink and fruit at the office!
11. Possibility to receive in advance part of your salary by Payflow.

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

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