Senior Client Advisor Madrid

Louis Vuitton MADRID is seeking a highly motivated professional to work as a Senior Client Advisor, with a passion for creating memorable experiences for our Clients.

As a Senior Client Advisor, you will be an ambassador of the Brand, ensuring that every client is treated according to the Louis Vuitton promise. You will strive to discover your clients and their every need, and to guide them across the Brand. You will proactively reach out to your clients in order to achieve individual and team goals, as well as being a role model to the team and the right hand for the Managers in operational duties.

In terms of general duties and responsibilities:

1. Be an Exceptional Client Advisor, and role model to the team.
2. Proactively support the Team/Store Managers in establishing a Client Centric mindset within the team.
3. Right hand of the Managers in terms of store operations (opening/closing, cash reconciliation, repairs, among others).

This position is tailored for someone who is seeking to grow their career in a luxury retail environment, has a strategic sales mindset, the willingness to learn, and a passion for creating and nurturing meaningful relationships with an international clientele.

We value forward-thinking individuals eager to contribute their creativity and passion to the success of the Maison.

In order to be successful in this role, you must have experience working in a luxury or client-centric retail environment, dealing with a diverse and elevated clientele. You should be motivated to continuously improve personal performance, work well in a team setting, possess elevated interpersonal skills, and have the curiosity to discover and delight our clients leveraging an incredible Brand heritage. A high level of autonomy in terms of store operations is expected (opening/closing store, dealing with client complaints, among others).

EXPECTED ATTITUDES & SKILLS:
Curiosity
Empathy
Agility (retail is a fast-paced environment, we need people who manage unforeseen situations well with our clients)
Commercial Mindset
Passion for the brand
Professional Attitude
Responsibility & Ownership

Flexibility & Availability afternoons and weekends.

REQUIRED EXPERIENCE:
Spanish and English are mandatory; other languages are a plus.
Experience of at least 5 years in a similar Senior Sales role.

A previous background in retail or hospitality and luxury is not mandatory but will be positively considered.