Senior Business Application Manager

To support our project teams, we are looking for

Senior Business Application Manager

for our office in Barcelona or Madrid (full time) :

Are you looking for an opportunity in a fast-growing, global IT team where collaboration, innovation, and a stakeholder-centric approach are priority? As part of Simon-Kucher, our IT works globally as a trusted partner in the company’s journey toward success and navigates the ever-changing technological landscape. As Senior Business Application Manager, you understand relevant business cases and procedures related to relevant business applications with a strong focus on compliance and legal applications and actively shape our employee’s work environment. Apply and support growth as a member of our global IT team!

What makes us special :

• Become part of a unique entrepreneurial team. Think independently, use your initiative, and take some risks. Entrepreneurship is a powerful force that drives the growth not only of our firm but our clients and people.
• Unlock the power of opportunity. Advance your career in a thriving company that creates positive impact. We invest in your professional development every step of the way.
• Enjoy balance and flexible working. Be empowered to do your best work – whether it’s remotely or in the office. We offer flexible and hybrid working, remote teaming, sabbaticals, and paid time off.
• Prioritize your health and wellbeing. No matter where you live, we offer a competitive suite of health benefits to help keep you and your loved ones safe.
• Invest in your future. Our Employee Bonus Opportunity Program ensures that when our firm grows, you benefit from this growth.
• Work in a values-driven culture. At Simon-Kucher, our vision is to become the world's leading growth specialist. Our values guide the way we do business and communicate our distinctiveness. They sum up what we stand for, influence our culture, and drive how and why we do things.

How you will create an impact :

• Collaborate with and consult stakeholders to understand business needs, recommend application enhancements, and drive the adoption of best practices.
• Participate in strategic planning to align application services with business goals, staying abreast of industry trends and emerging technologies.
• Oversee configuration and maintenance of various business applications (ideally contract lifecycle management, Global Service Desk), ensuring optimal performance and reliability.
• Provide advanced technical support to end-users, addressing and resolving application-related issues on agreed service level agreements.
• Develop and deliver training sessions for end-users (in collaboration with our Learning & Skill development team), create detailed documentation, and maintain up-to-date knowledge bases.
• Liaise with software vendors for support, updates, and enhancements, ensuring service level agreements are met.
• Define, operate and continuously improve services based on the relevant applications.
• Implement and enforce security protocols, ensure compliance with relevant regulations, and support regular audits in collaboration with the IT Security Team.
• Continuously monitor application performance, identify bottlenecks, and implement improvements to enhance efficiency.
• Manage incident resolution and problem-solving processes, conducting root cause analysis and implementing preventive measures.

About you :

• Apprenticeship as IT specialist or bachelor’s degree in information systems, computer science, IT, or a related field.
• Around 5 years of experience in IT application support or a similar role.
• Proven experience in managing and supporting business applications, including service desks and contract lifecycle management platforms.
• Experience with SAAS enterprise software solutions and cloud technologies.
• Advanced communication skills to effectively convey technical information to non-technical stakeholders and collaborate with cross-functional teams.
• A keen focus on user satisfaction, understanding their needs, and ensuring applications meet their expectations.
• Strong analytical, problem-solving, and organizational skills.
• Proficient in both spoken and written English to effectively communicate with international teams, vendors, and stakeholders.

If you’re interested and you’d like to support our team with your expertise, experience, and commitment, we are looking forward to receiving your application.