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Client: Puig
Location: Barcelona, Spain
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 06.03.2025
Expiry Date: 20.04.2025
What you´ll get to do:
Manage internal client relationship:
• IT Order To Cash will usually be an experienced worker with technical expertise coupled with an understanding of business and management principles.
• Keep in touch with internal clients (OTC departments and FI as well) to provide support and promote ideas for the improvement of internal processes.
Project collaboration:
• Lead OTC projects regarding Customer Service processes.
• Ensure OTC integrations between DTC & Retail processes with their own platforms and SAP.
• Manage incidents/changes in Service Now:
• Control all incidents in the own area, leading initiatives to maintain SLA according to department objectives.
• Participate in Service Desk changes in the own area to control priority aging and quality of them.
We´d love to meet you if you have:
Experience:
Minimum of 5 years of expertise defining and delivering new IT tools to manage the following OTC processes with their SAP modules:
Education:
Languages:
Specific Knowledge required:
A few things you´ll love about us: