Sales Team Leader

Let's imagine a workplace where people are dynamic and multicultural. An environment consisting of different nationalities. This place is Costa Customer Hub, located in one of the skyscrapers in the beating heart of Barcelona, overlooking the Mediterranean sea.

Are you ready to join us?

Who We Are

Costa Crociere is part of Carnival Corporation, the world's number one tour operator. It is the largest Italian travel group and Europe's number one cruise operator with 70 years of tradition.

Here we propose a positive, diverse, stimulating, and intercultural environment where respecting colleagues and guests, as well as the communities, is our first goal. We strongly believe in the power of communicating openly, always promoting transparency, and are committed to continuously developing ourselves by experimenting, cooperating, and including others, encouraging all of them to give their best and take responsibility.

As leaders in sustainable cruising, we continue to be committed to responsible innovation and we are accelerating on the path of a sustainable fleet. Costa has been strongly focused on the ecological transition of its business for years, introducing and testing new sustainable technologies and smart solutions. In addition to the use of LNG, which Costa pioneered, we are working towards achieving zero emissions over time.

We want you!

We are looking for a dedicated SALES TEAM LEADER to coordinate our sales teams, ensure the team's sales quotas are met, and support the management. The sales lead will perform sales, management, and administrative tasks, such as maintaining sales performance, recruiting, and training staff.

To be successful as a sales lead, you should have excellent sales and leadership skills, as well as strong customer service skills. You should also have a thorough knowledge and understanding of the brand and its services.

• Training new staff members on company policies and procedures as needed
• Providing regular feedback to each member of the sales team regarding their performance
• Coaching team members on effective sales techniques and methods for increasing revenue
• Developing strategies to improve sales performance through ongoing training and development
• Providing feedback to management regarding potential hires to ensure they are a good fit with the company culture and mission
• Evaluate performance with key metrics (accuracy, call-waiting time, etc.)
• Maintaining positive customer relations.
• Motivating the sales staff and creating an atmosphere of healthy competition among the staff.
• Setting goals and objectives for each team member and providing regular feedback to help them improve performance
• Ensuring that team members have the tools they need to succeed including computers, software, etc.
• Strong sales ability, business acumen, and commercial awareness.
• Excellent communication, interpersonal, and customer service skills.
• Experience in sales is necessary.
• Excellent organizational and leadership skills with a problem-solving ability
• A bachelor’s or associate degree in marketing, sales, or a related field may be advantageous.

What We Offer:

• Competitive base salary plus attractive unlimited sales bonus
• A great place to work with modern equipment and installations
• Amazing colleagues and career growth opportunities
• Great discounts for employees and family members
• Free after-work activities (Yoga, CrossFit, and many more!)

Costa Crociere S.p.A is an equal employment opportunity / affirmative action employer. In this regard, it does not discriminate against any qualified individual based on sex, race, color, national origin, religion, sexual orientation, gender identity or expression, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.