Sales Support and Coordination, madrid

You Lead The Way. We’ve Got Your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Who are we?

The EMEA Merchant Acquisition Sales organization is a sales team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in all European Markets. As a European hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one of Spain's premier employer brands.

Main responsibilities

1. Support on new locations activation within the acquisition teams.
2. Support clusters with Merchant Communication regarding processes, activations and data recollection.
3. Collaborate gathering the Top signings/prospects and deck preparation.
4. Lead prospecting based on geographical & industry criteria.
5. Lead allocation in the acquisition teams.

Additional tasks

1. Support updating the training calendar in the team repository.
2. Hierarchy Management for client managers.
3. Transfer opportunities within teams across several markets.
4. Linking opportunities to SEs for activation reporting.
5. Expand above tasks to other markets (support on BUR slides, searching for leads, etc).

Qualifications

1. Fluent in English written and spoken.
2. Ability to drive results and innovate on an ongoing basis.
3. Good communication skills, strong relationship building and time management.
4. Support Ad-hoc projects and drive continuous improvement projects across the team.
5. Knowledge in MS Office (Excel, Access and PowerPoint, Salesforce a bonus).

What do we offer in return?

Success is rewarded through an attractive package: a generous sales incentive plan and a strong benefits package.

• Amex Flex (remote working hybrid model).
• New state of the art offices, very well connected just near to Feria de Madrid. Metro Station one minute, ten minutes connected with the city center. Parking facilities.
• Meal Vouchers (9€ per day).
• Medical Insurance.
• Life and Accident Coverage.
• Amex personal card with no annual fee.
• Annual Educational and Language Allowances.
• Stable company with excellent growth, in a fun, dynamic, modern, multicultural and flexible working environment.
• The company has a strong personal development philosophy, offering continuous training opportunities, looking to develop people internally wherever possible.
• Sports, Voluntary activities, healthy incompany activities (Yoga, Pilates, Hipopresives, Soccer Team, Phisiotherapy, Mindfulness).
• Amex cafeteria, shower rooms, international collaborative library and many other building facilities.
• And lots more!

Why American Express?

There’s a difference between having a job and making a difference. Why American Express? Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to